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5/14: It shut down when I was sleeping. I lay face down and the on/off button is on the face of the device. sucks. since that is the most important information. i need to return it. 5/19: they still haven't got back to my return request. 5/20: Your email went to my spam. Thanks for your quick response.
Developer reply
Hi George, this can happen on Aidlab 1 if pressure is applied to the front button during sleep. Aidlab 2 moves the button to the side to prevent this. We received your RMA request on May 19. Our policy allows up to 7 business days, but we replied with return instructions in under 12 hours. Please check your inbox.
Great fitness app,easy to use link up fitness devices track your exercises programs
3 people found this helpful
Developer reply
Thank you so much for your 5-star review! We will share this with the dev team to let them know to keep up the amazing work.
Removed my prior 1-star review after they offered to pay for the return shipping costs, but... Ordered this device and played with it for a few days. Eventually tried it on a run, and it stopped working. Contacted support, who didn't appear to have read my problems and suggested things that required paying attention to the LED, which I had already said had stopped working. Eventually they agreed to let me return it, which cost $100 for shipping. When it got there, they refused shipment and Fedex ended up destroying the item (this is partly my fault; I prioritized helping a friend the day I should have called Fedex to send it back to me). I tried to recoup the costs (~$500 between the device and return shipping) through my credit card, who turned me down. This really discourages me from buying things outside of Amazon, since this play store appears to be my only way of notifying anyone else of how costly and time-wasting this purchase was. I highly recommend anyone avoid purchasing this product, or ever working with this clearly-unethical company.
Developer reply
Michael, we just refunded your purchase. We take full responsibility for how we handled your case and we sincerely apologize for any inconvenience.
Great app, great device. Thank you aidlab!
3 people found this helpful
Developer reply
Thank you for your review!
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