★★★★★Emmanuel Adenekanv23.2.26 Nov 2026
fees are so high in 2026 you guys should do better
Developer reply
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CompareOpen in Google Playfees are so high in 2026 you guys should do better
Developer reply
Hi Emmanuel, thank you for your feedback. We’re sorry to hear that our fees have impacted your experience. We understand how important competitive fees are and continuously work to improve our pricing and services. We appreciate your feedback and hope to offer you a better experience in the future!
very convenient but there is delays in finding a cashier
very bad experience. waiting 3 days and no cashier available
Developer reply
Hi, we're sorry to hear about your experience. Please contact our support team so we can review your case and assist you. We appreciate your patience and the opportunity to improve your experience with Airtm.
why have a customer support team when in actual sense it doesnt even help at all it since provides email address for me to write email very bad customer service i connected my virtual account to Paypal and they said the 2 micro deposits for verification should arrive in 5 business days but l reached to the team to check if they have been received but no response like seriously even other platforms care more about their customers then you guy s ticket numbers is Re: [#3515634]
Developer reply
Hello Frank. We sincerely apologize for the inconvenience and delays. We've verified that your case has been directly addressed and updated under ticket #3515634. Thank you for your patience while we assist you.
LAST UPDATE: They fixed and work properly since then. YOU NEED TO FIX THIS. I requested to withdraw money from my account, the platform bugged and the 30-min countdown doesn't appear, and it's been searching for a cashier since yesterday. The money was deducted from my balance, and I need that money URGENTLY. The worst part is that customer service isn't responding, who can I contact? Ticket #3070059 UPDATE: They returned my money, but was a headache. I'll give them 3 stars to be fair.
19 people found this helpful
Developer reply
Hello thank you very much for your opinion. Your suggestions of our commissions are very important for our team. Best regards!
One of the easiest ways to move funds internationally. And it personally saved my funds once by using the US virtual account.
Developer reply
Thank you so much, Sadrac, for your review! We're glad to hear that Airtm has made it easier for you to move funds internationally and that our USD virtual account helped you when you needed it most. Thank you for trusting Airtm!
Airtm are not only fast but also trustworthy. These people know business well. I strongly recommend using Airtm for anyone receiving or sending money. Of all the payment methods I ever used, only Airtm deserves this. I enjoyed their service to the grade of excellence. I tried other payments methods such as Skrill but they are nothing other than merciless bandits. No body paid me for this I am saying this from my experience.
the customer support is so pathetic that they can't even call to check, if the user money just vanished in thin air. Seriously, Support is very delayed and even irresponsive. My ticket #3520803 is left unresponsive but AirTM notifications are coming regularly! What a joke! At least now, the support team should feel responsible and assign real human support. (All this network and there is only a chatbot to support the user) quantity over quality! I rest my case! enough
Developer reply
Hello Aditya, sorry for the inconvenience, our team is checking your account, please kindly wait while our team works on this and shall share the instruction via that ticket. Thank you
Virtual Card no more available
Developer reply
Hi, we're sorry for the inconvenience. We understand your concern regarding the availability of Virtual Cards. We appreciate your feedback and are continuously working to improve our services. Please contact our support team for further assistance. Thank you for your understanding.
i will give it negative stars if possible no support for customer requested account deletion 21 days ago nothing happened so they are not allowing me to delete my own account. it is a scam app stay away and if any airtm support exists pls delete my account by working on the saurav17700 #3493312 ticket
Developer reply
Hello Saurav, we sincerely apologize for the delay. We take your request seriously and have already escalated your case under ticket #3493312 to prioritize and process your account deletion immediately. An agent will follow up with you through that ticket as soon as it is completed.
From 204 saved reviews since 8 Apr 2023, all countries.
Share of the 116 negative reviews that mention it
“Customer service is nonexistent when it comes to your actual account.”
“They later blocked my account and went with my money, more than $1000.”
“Because my verification has not been completed, my $179 payment is stuck, and I have no way to access my funds.”
“The support process has been slow, and I have not received a clear timeline or satisfactory resolution.”
“Impossible to log in.”
“They pay people to endorse them online, don't get scammed by good fake reviews.”
Share of the 79 positive reviews that mention it
“However, I'll love it if you fix one issue in this app, in the cashier section, if there's any transaction you don't want to accept, if you X it(cancel it), …”
“The Airtm app is convenient, easy to use, and secure.”
“I'll give them 3 stars to be fair.”
“amazing application you can transfer and receive money easily and no stress.”
“if any of you have any issues about this app i can be of assist because i cant say if their is any issues i have not experience but with all my IQ i run am s…”
A drop after an update usually means the update broke something.