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Scammers!! they stole my money. I went to the store to pick up my food and they didn't get my order. I tried contacting them and no response. Then out of nowhere they blocked my account.
This app is slimy. Once you pay, regardless of the outcome, you're not getting your money back. I didn't get my food at all last time. I called, left voicemails, emailed, and no answer. A friend of mine who put me on this app said the same thing has happened to him and had to stop using that app.
A vendor never made my order, but all set charged me anyways. It's been 2 weeks and nobody in customer service is responding to my messages.
Poor customer support
Terrible app. Information is incorrect, they don't honor "deals," and restaurants listed don't take orders through the app... so not sure what the point of this app is. First order was a hook, and it's been a declining, bad experience since. I was trying to give benefit of the doubt, but it's just awful.
Occasionally a good deal and the app itself is great. Some restaurant surcharges are obnoxious
Dont even know how this app would save any money for customers. Their service fee equals the max discount you can get on an order so you dont save anything. Might as well give your business directly to restaurants. Also, our food is never ready when we pickup even after it says its ready. The restaurants always tell us that they just receive an order ticket but not what the actual order is so dont know what to make.
2 people found this helpful
Developer reply
Hi Bindi, we are sorry to hear about the issues that affected your experience. Timing and order accuracy are very important and we take this part of the experience very seriously. We have escalated the issues to the restaurant’s Allset account manager to improve the communication and make sure no such issues occur in the future.
Great way to discover and try local restaurants!
Great app. I enjoy the discount notifications. Easy to use. Prompt support.
GREAT APP EASY TO USE FOR LUNCH
From 195 saved reviews since 20 Sept 2018, all countries.
Share of the 61 negative reviews that mention it
“The search function is buggy and restaurants within a 1-mile radius are shown under a broader search, but not under the local search.”
“Okay, ya'll, I have two warnings for you--the app lures you in with a bunch of free money ($20 off in some cases) but it's only when you get into an order th…”
“It robs you of your money if you log your friend's account into your phone.”
“Cheaters!!!”
“The app and website are slow and buggy to the point where they're unusable.”
“The new update is not allowing me to pay for my order.”
Share of the 124 positive reviews that mention it
“Easy to use and when you invite a friend to use allset using your own special promo code they get $10 off their first order and then you receive a 10 dollar …”
“arrive on time as planned and enjoy your food what else can you ask even if sometimes you might wait a minute its for your pleasure of enjoying the freshest …”
“Their customer service is absolutely horrible and they got rid of the free credits from my account for no reason and then restricted it.”
“I think all that I can do is give a 5 star and make them happy.”
“It really takes the stress out of ordering over the phone, especially for groups.”
A drop after an update usually means the update broke something.
“The new design 👌”