I miss print paper! On line is decent, however miserable customer service makes even renewing timely and difficult.
I miss print paper! On line is decent, however miserable customer service makes even renewing timely and difficult.
Developer reply
Thank you for your feedback. Please reach out to our wecare team we would be happy to assist you with making any changes to your account and renewing your subscription. You can email us at wecare@mcclatchy.com
1. fixed image on the page bottom covers 3 lines of text. since it scrolls horizontally you never get to see that copy. vertical scrolling would help. 2. Yesterday I was able to change the font size. Today I can't. default size is tiny. 3. better but not good.
1 people found this helpful
Developer reply
We are sorry for the experience you're having with your digital account. Please reach out to us at wecare@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thank you, Customer Care
Every time I go to editions, the app crashes on my tablet. app is unusable it works now with update
Developer reply
We are sorry for the experience you're having with The Fort Worth Star Telegram app. Please reach out to us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care
can't read print edition everything you login and try to read print edition message comes invalid article try to refresh
ORIGINAL REVIEW - love star telegram but the app login feature is again my biggest complaint. it no longer keeps me signed in and now the blue login button doesn't do anything. I can't get logged in. I've uninstalled and reinstalled. pls help 🙏 UPDATE - Just logged into the new app and it looks fantastic! I will let yall know if I run into any issues but so far it's great. thank you for all you do!
3 people found this helpful
Developer reply
We are sorry for the experience you're having with The Star Telegram app. Please reach out to us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care
Since the app update a week ago I can't download any articles for reading. I see the page version but cant view complete article. I've updated the app with no luck. I'm forced to use the browser to read paper now.
5 people found this helpful
Developer reply
Could you please send us screenshots of this issue and email them to mobile-team@mcclatchyinteractive.com
The app frequently logs me out, which is inconvenient. It has also recently developed a bug where the app crashes every time I try to search and pull up an article. I like the Star-Telegram, but the app? Not so much.
1 people found this helpful
app absolutely sucks. makes me log in every time. no other newspaper app does this.
1 people found this helpful
This most recent app update frequently asks me for sign in credentials. Maddening. We will drop the star telegram because of this and have flawless digital access and home delivery for two days of Dallas Morning News
4 people found this helpful
I am not interested in paying a membership when I can use other apps for the same info.
From 150 saved reviews since 1 Jul 2016, all countries.
Share of the 85 negative reviews that mention it
“This is terribly glitchy on my Windows Surface.”
“I was subscribed via Google play for a few months, but when trying to access some content I was told I didn't have a valid login.”
“Ready to cancel my subscription!”
“If I tap on a story, it crashes.”
“I shouldn't have to subscribe to read articles, down loading is all the commitment needed...”
“But more often than not, this is made impossible also - it either won't zoom in at all, or it will zoom in but not allow me to move the article around to rea…”
Share of the 59 positive reviews that mention it
“I enjoy reading it”
“No crashes and ease of use and simple navigation is great!”
“Read every day while relaxing After work”
“Genuine unprecedented reporting of REAL news that I can trust to unbiased and fair.”
A drop after an update usually means the update broke something.