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App bluetooth fails after 30 sec use
Developer reply
Hi Jared, we're sorry to hear you're having trouble with the app's Bluetooth connection. We know how frustrating that can be. Please email our customer support manager, Kris, at info@pridemobility.com so our team can look into this further and assist you.
will never use again i can't get it to work for me i trying everything I could to be it just doesn't work thank you
Developer reply
Hi Shandi, we’re sorry the app has not worked for you after trying to get it connected. We appreciate you letting us know and would like the chance to help. Please email Kris, our customer support manager, at info@pridemobility.com with your chair model and contact information so our team can look into this with you.
I'm stuck in my chair cause the app stopped working
1 people found this helpful
Developer reply
Hi Laura, we’re very sorry this happened and want to help get this addressed as quickly as possible. Please email Kris, our customer support manager, at info@pridemobility.com with your chair model and contact information so our team can help.
This is the second remote I've needed to replace in a year, customer service recommended this app. However like many others, the app refuses to find my chair.
3 people found this helpful
Developer reply
We’re sorry for the trouble you’ve had with the remote and the app not finding your chair. That sounds frustrating, especially after needing multiple replacements. Please email Kris, our customer support manager, at info@pridemobility.com so we can review your situation and help connect you with the right support.
great choice 👌
Developer reply
Hi Florence, thank you for the 5-star review! We’re happy to know you feel it was a great choice. We appreciate you sharing your feedback, and our customer support team is always available at info@pridemobility.com if you have any questions.
Excellent application to operate the Vivalift Recliner. Thank you
1 people found this helpful
Developer reply
Hi Vibha, thank you for the wonderful 5-star review! We’re so glad the VivaLift app is making it easy to operate your recliner. We appreciate you taking the time to share your experience. If you ever have questions or additional feedback, our customer support team is available at info@pridemobility.com.
Worked great with our viva lift chair .
Developer reply
We are so happy that you enjoyed the app. If there is anything we can do for you, just let us know at marketing@pridemobility.com! Have a wonderful day!
App quit connecting to chair second day of use.
1 people found this helpful
Developer reply
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at marketing@pridemobility.com.
Frequently fails its Bluetooth connections. Even when it does connect, which is a rarity, it almost immediately disconnects with little or no control being given by the app. I must use the handheld device on a regular basis and cannot set the memorized positions in the phone app. CUST SVC talked me through the reset procedure with the hand control but it still will not hold the ability to reconnect without going through that reset procedure every time I close then reopen the phone app
3 people found this helpful
Developer reply
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at marketing@pridemobility.com. Thank you.
App refuses to find chair after first pairing been unable to use cause the main remote died too
2 people found this helpful
Developer reply
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at marketing@pridemobility.com? We'll get you up and running.
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