BetterHelp - Therapy

Amazing therapist.

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My therapist Patricia Greer is the best.

I got matched with a very good therapist to help me talk through grief and loss. Some good inbuilt trackers and tools to use, too. It was incredibly useful as a service to help me move forward with life.

app is impossible to use, video sessions have gotten increasingly worse for quality. i have had to reschedule more than one appointment with my therapist because we couldnt get the app to work, which has resulted in me being charged for additional appointments.

DO NOT TRUST! Submitter my insurance information. Betterhealth said I would owe nothing. They then proceeded to bill my credit card for each session without my knowledge. Tried to cancel my credit card, was told they couldn't do it. Very deceitful company.

Potential Scam. I had 7 sessions with a great therapist and then a bait and switch where suddenly my insurance is not accepted and I have to pay full price. I checked with my insurance carrier and they have never received a claim for reimbursement. I have filed a complaint with the BBB. Please do your research. they prey on the vulnerable and should be ashamed.

After lying about how I really feel so I wouldn't be automatically turned away (that's so nice of them to decide that people with danger depression are beneath them), I only clocked in for two sessions during which my assigned therapist had little to say, and even when he did open his mouth he sounded exasperated like he didn't want to talk to me. Thanks for being a wasted effort 🖤

doesn't take insurance and charges you a weekly membership fee of $65ish not exactly helping me

2 people found this helpful

Extremely bad, therapist never replied, didn't use the service a single time (because they didn't provide it) and asked for refund but they didn't refund. Canceled my subscription. Not recommended.