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This is the best place I have ever used. The therapist are well educated and trained to help guide you through. They have not only been a big part of making me a stronger more balanced person, they saved my life, LITERALLY wish there were more stars to give.....
cant get anyone to help me. disability needs records from them and they will not respond to disability. i had to leave them and find another dr and basically start over due to them not responding back to disability
bad repeatedly asked for an out of pocket cost and received automated non answers
says they take my insurance, but dont take it
the Dr was great. the problem is they got my insurance information then three months later said they don't take my insurance this is after prescribing medication and making plans for the medication which can't just be stopped. why approve me for three months and then deny my insurance. this is very unprofessional and detrimental to my mental and physical health. I would not recommend this place
Unprofessional service, and you're expected to not care how much you're being charged for zero help.
I love my therapist, we get along so great. We clicked the very first time that we met. Everything has worked out between me and the customer service problems. Bright side health is one of the best online. Therapy programs i've ever been to.
not having a great experience so far. difficulty with being able to see the whole screen when sending a message, not able to follow instructions from prescriber to open a ticket for help.
Only $300/mo for 3 video calls for a subscription plan available?! lol. They just want your insurance money. But it gets better: I tried switching my appointment time by half an hour the day before it was scheduled but because it was within "24hrs" they tried charging me and I had to talk with tech & cr support. Needless to say that was only last week when you could actually book one single therapy visit with your insurance instead of having to pay three-hundred freakin dollars per month! bad.
I am a retired lawyer and suing them for unfair business practices, ADA violations etc. The place is a joke and not ADA compliant. I'm a CA lawyer and have advised them of my intent to sue
From 188 saved reviews since 23 Jul 2023, all countries.
Share of the 123 negative reviews that mention it
“What a waste of money!”
“the drop down menus in accounts don't work, and now that I've enabled biometrics login, it won't let me log in even with the password.”
“I think the app runs into a lot of crashes.”
“Also, while I'm trying to cancel my membership, they make it nearly impossible, and I keep getting a code error that takes me back to the account setting.”
“I was kicked off of the service with no advance notice which left me stranded, anxiously searching for immediate services that were 'in network'.”
“IIt'been 2 weeks of me attempting to get in touch with ANYONE.”
Share of the 48 positive reviews that mention it
“Making appointments is simple.”
“my therapy counselor was excellent I will enjoy working with her”
A drop after an update usually means the update broke something.