★★★★★ian prodrickv25.4.111 Nov 2026
logs out everyday on pixel tablet
Developer reply
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Developer reply
Hi Ian, Thank you for taking the time to leave a review. We appreciate you sharing your experience with us and have taken your feedback on board. - Leanne.
Effective e-mail portal for BT accounts.Manages expected functions. Multi email ids handled as separate. Managing delete/clear options could be a lot better, and would be useful; an archive folder perhaps, delete older than ? Mail boxes get cluttered.
Developer reply
Hi there, Thank you for taking the time to leave a review. We appreciate you sharing your experience with us and have taken your feedback on board. Thanks - Leanne.
The app keeps timing out and then the rigmarole of trying to log back in. BT says just uninstall then install the app but surely when you have it and use it EVERY DAY it should NOT time out???!
Developer reply
Hi Simon, Thank you for taking the time to leave a review. We appreciate you sharing your experience with us and have taken your feedback on board. Thanks - Leanne.
so easy to use
Developer reply
Hi Simon. It is great to hear that you are finding the app so easy to use. Thanks for the review. - Michael
Reliable 24/7
Developer reply
Thanks for the lovely review, Chris. We're glad to hear you are enjoying the app. - Michael
Recently updated and now logging in is a pain. Does not recognise saved email and password from Google password manager, so takes longer to get into. Frequently says info is wrong and now seem to be using the webpage more than the app, which defeats the object of having it. Why does it take nearly ten minutes to open? I'm fed up with waiting, and end up using the website, which defeats the object of having the app.
1 people found this helpful
Developer reply
Hi Adrian, Thanks for taking the time to leave review. Please try deleting and reinstalling the app, but if you do find you still have trouble then give our team a call, and they'll be happy to help. Rach
Absolute nightmare of an app, keeps signing me out, last night couldn't even get back in for three hours. Uninstall/Install multiple times, made no difference. Have it back now.....but for how long?
Developer reply
Hi there, Thanks for taking the time to leave us a review. I'd recommend giving our team a call, and they will be able to take a look into what is happening, and work to get this resolved. Rach
Regularly forced to sign in again due to session expiring. Today I am seeing the " Login to BT Email" button repeatedly...it doesn't even get to the actual login screen... Update: Problem resolved itself with no further intervention a few hours later. I had previously reset and power-cycled the phone. App was already up to date, as was the phone (Samsung A56)
Developer reply
Hi Phil. Please try to uninstall and reinstall the app and check that the device software is up to date. If that doesn't help, contact our tech guides so they can look into this further. https://www.bt.com/help/contact-bt/technical-support/email - Michael
keeps wanting me login, then wont bring up the part where you put your details in.
Developer reply
Hi Simon. Please try to uninstall and reinstall the app and check that the device software is up to date. If that doesn't help, contact our tech guides so they can look into this further. https://www.bt.com/help/contact-bt/technical-support/email - Michael
crashes continuously
Developer reply
Hi Nicholas. Please try to uninstall and reinstall the app and check that the device software is up to date. If that doesn't help, contact our tech guides so they can look into this further. https://www.bt.com/help/contact-bt/technical-support/email - Michael
From 250 saved reviews since 4 Jun 2020, all countries.
Share of the 163 negative reviews that mention it
“I can only access my emails by logging into my account on the web.”
“Now that BT have stopped supporting it I am stuck with a BT app with which my phone and tablet will not co-operate.”
“On the Yahoo email app to delete all I had to was swipe, now I have to swipe and press delete.”
“Emails in my inbox either dont appear or take a long time to load and frequently they just come up as "Loading" but they never do.”
“This app is difficult to use.”
“1 star purely on the merits that there is no longer an ad sitting at the top of my Inbox (as in the case of Yahoo).”
Share of the 75 positive reviews that mention it
“This is now a simple but useful app for those of us who have stuck with BT email over the years.”
“Can you help with this, I am 73 years old and not very aufait with technology, otherwise I think it's okay .”
A drop after an update usually means the update broke something.