myTouchSmart

seem thew app works when it wants too. can't connect my other lights and now they are not part of the Alexa integration which show be the bare minimum for any smart devices.

the app will not let me put in a new password since I forgot the last one

Have been a customer for years. Used to be great - update Dec 2025 it's terrible. They apparently have lost their integration with Amazon's Alexa AND Google home as neither work any longer and attempts to get support have been an enormous waste of time. Thank you, myTS for adding more e-waste to my local dump. All previously functional devices now in the trash.

1 people found this helpful

no update

Plug won't connect to the network. I would return the plug to the company & I'll be sure to let Lowe's know they need to reconsider selling this product.

Worked for 4 years. I'm now unable to connect to my light switch. I've confirmed un on a 2.4GHz wifi and can find the switch, but it fails to connect

1 people found this helpful

App cannot find plug even in manual mode. Stuck in a loop and its terrible

App was okay but all six smart plugs I bought for use with it stopped working.

No matter the method, this app can't find it's device.

Absolute garbage product. I have never been able to connect their indoor smart outlet to any internet. I tried at my apartment, my parents house, my wife's parents house and my friends apartment. Even directly next to the router it can't connect.