CompareOpen in Google Play
After the update in september, they changed the deposit addresses and I sent $1,000 to the old one. Thought I lost it forever, until I got through with their specialist: July. The issue is resolved now, thanks July!
Developer reply
Hi there, thank you so much for your support! BYDFi was built on the vision of "BUIDL Your Dream Finance" ensuring crypto trading is simple, secure, and accessible for everyone. Your positive feedback proves we are on the right track. We always value user feedback; please share any ideas you may have for the future.
Recent update ruined the UI and close to no rewards anymore. I moved off
1 people found this helpful
Developer reply
Hi there, We're sorry for the frustration caused by the recent UI and reward updates. We take your feedback seriously and are actively making fixes. Please contact our support team via Live Chat or email: cs@bydfi.com with more details—we’d appreciate the chance to improve your experience!
hardest app to use, not friendly, especially when you try to log in, always requires 3 days to verify then puts you into a continual 3 days verification loop
Developer reply
Hi there. Thank you for your feedback! We sincerely apologize for the frustrating login experience you’ve encountered. Verification codes are sent immediately to your registered email or phone number. If you haven't received yours, please contact us right away via Live Chat or email at: cs@bydfi.com for direct support.
ah yyyyeeessss
Developer reply
Thank you for reaching out. We believe your comment expresses a positive attitude. It proves that we are on the right track. We remain fully committed to our mission of delivering secure, innovative trading to help you achieve your financial growth. If you still have other questions, please don't hesitate to reach out again.
nice app❤️
Developer reply
Hi there, thank you for your feedback! Your positive feedback proves we are on the right track. We remain fully committed to our mission of delivering secure, innovative trading to help you achieve your financial growth. If you ever need a hand or have any questions, our dedicated customer service support team is here for you 24/7. Happy trading!
URGENT developer the mobile app does not refresh charts in real time. the Kline stuck up to when you change time frame this is very bad!
1 people found this helpful
Developer reply
Hi there, We understand your frustration. Our team checked and the app's K-line is loading normally on our end. To help us investigate this issue for you right away, please reach out to us via the Live Chat or drop us an email at cs@bydfi.com so we can assist you properly.
Another scam/manipulation exchange avoid
Developer reply
Please be assured that BYDFi operates under strict global financial guidelines, and we never engage in scams or compromise our users' security. We truly want to clear up any misunderstanding or negative experience you've had. Please reach out to us via the Live Chat or drop us an email at cs@bydfi.com so we can assist you properly.
my holdings crypto are not showing after system upgrade
Developer reply
Please connect with us through our Live Chat or at cs@bydfi.com, and please provide any screenshots or chat histories of your experience. Your request will be fast-tracked to a senior supervisor for immediate, high-quality assistance and a thorough investigation.
wow nice job getting rid of debit cards on this new update. now you can only bank transfer. I day trade for fun and your making it impossible... im not gona add my bank account.... bring back the ability to purchase coin using a debit card.... no reason I need my bank account hooked up.... I even tried going through my pc same thing... only bank transfers now.....
10 people found this helpful
Developer reply
Hi, sorry to know that you can't log in because of Google Authenticator. Please contact our online customer service or email us at cs@bydfi.com and kindly provide your account information. Let us assist you further. Thank you.
I don't like the update. it feels clunky and several areas are more of a downgrade than an upgrade.
Developer reply
We’re sorry to hear that the latest update has made your experience more frustrating, especially with features that previously worked well for you. If possible, please reach out to us and share more information regarding the issue with us. This will help our team investigate the behavior more accurately. Thank you for your honest feedback.
From 227 saved reviews since 29 May 2023, all countries.
Share of the 52 negative reviews that mention it
“These people are scammers, your deposits will be processed very easily but you will never be able to get your money back.”
“Has a really stupid account recovery system.”
“Every update is making this app worse and worse, this latest update has completely broken the app.”
“Demo trading constantly crashes going from chart to trading button.”
“Slow customer service.”
“wow nice job getting rid of debit cards on this new update.”
Share of the 162 positive reviews that mention it
“My experience so far has been amazing and the UI is great and has a lot of other features that are a plus one small thing may I add is that for futures tradi…”
“I love BYDFI ❤ - The platform is easy to use & really light.”
“Simple app to navigate an has a lot of options to earn free crypto an for good layout for beginners that's wanting to learn to trade I highly recommend it to…”
“I do think that the perp fees are high; when I make a certain amount on my p/l, it always is less when shown on my available balance, even with fees accounte…”
A drop after an update usually means the update broke something.