CompareOpen in Google PlayFrom 193 saved reviews since 1 May 2021, all countries.
Share of the 60 negative reviews that mention it
“The app is broken, I usually can't get past the loading screen.”
“There are however a few issues that made me lower my rating and for which I've already contacted their customer service: - Impossible to order pickup for ano…”
“Can't log in now and the app didn't work with the password manager.”
“stupid, I installed the app because the web version of ordering didn't save my preference of delivery over pick-up, which then caused me to cancel an order a…”
Unable to place an order, screen scrolls eternally when add payment card.
Developer reply
Merci d'avoir utilisé notre application mobile, Ara! Nous sommes désolés que celle-ci ne réponde pas entièrement à vos attentes. Votre avis est très important pour nous. Nous vous invitons à écrire à service.experienceclient@st-hubert.com pour nous donner davantage de détails sur la situation. Au plaisir!
fonctionne pas sur mon cell90% du temps
Developer reply
Merci d'avoir utilisé notre application mobile! Nous sommes désolés que celle-ci ne réponde pas entièrement à vos attentes. Votre avis est très important pour nous. Nous vous invitons à écrire à service.experienceclient@st-hubert.com pour nous donner davantage de détails sur la situation. Au plaisir!
Constantly upselling you, and a garbage UI that encourages user mistakes.
Developer reply
Nous sommes désolés que vous ayez eu une mauvaise expérience en naviguant sur notre application mobile. Contactez-nous à service.experienceclient@st-hubert.com avec les détails entourant cette situation. Un membre de notre département service expérience client se fera un plaisir de vous aider. Merci! Au plaisir!
the app works poorly, bugs every time.
Developer reply
Hi, thank you for taking the time to share your feedback. We’re sorry to read you’re experiencing issues with the app. Please contact us at service.experienceclient@st-hubert.com with a few details about the issue and your device so our team can look into it. Thank you!
unable to add a payment method... visa or otherwise.. uninstalled you app.
1 people found this helpful
Developer reply
Thank you for taking the time to share your feedback. We’re sorry to read about the difficulties you experienced adding a payment method. Please contact us at service.experienceclient@st-hubert.com with more details about the issue. A member of our Customer Experience team will be happy to assist you. Thank you!
The payment system is broken. it doesn't work most of the time.
Developer reply
Thank you for taking the time to share your feedback, Tom. We’re sorry to read about the difficulties you’ve experienced with the payment system. Please contact us at service.experienceclient@st-hubert.com with more details about the issue. A member of our Customer Experience team will be happy to assist you. Thank you!
Vraiment pas pratique comme app. bug beaucoup, demande de delete les anciennes adresse pour entrer la nouvelle et lorsque c'est fait, le cart ce vide et faut recommencer a zéro.. message d'erreur a tous bout de champ.. une mise a jours du systeme serais honnêtement pas une mauvaise idée
Developer reply
Merci d’avoir pris le temps de nous partager votre expérience avec l’application mobile St-Hubert, Kim. Nous sommes désolés des difficultés rencontrées. Nous vous invitons à écrire à service.experienceclient@st-hubert.com avec les détails de la situation afin qu’un membre de notre équipe puisse faire un suivi avec vous.
will not open. oops! all the time.
Developer reply
Hello Alain, Thank you for contacting us. We will investigate the issue and get back to you as soon as possible. If the problem persists, please email us at service.experienceclient@st-hubert.com with all the details. Our team will then be able to review the situation with you and make any necessary corrections. Have a great day!
app doesn't boot on android.
Developer reply
Hello Urik, we’re sorry to read you’re experiencing issues with the Android app. We’d like to look into this further with you. Could you please contact our team at service.experienceclient@st-hubert.com with more details (device model, Android version, etc.)? Thank you for your patience, and we hope to resolve this quickly.
Doesn't work at all anymore.
Developer reply
We’re sorry to learn that our app isn’t meeting your expectations. Unfortunately, since we have very limited information about your experience, it’s difficult for us to understand exactly what isn’t functioning properly. Please email us at service.experienceclient@st-hubert.com. A member of our team will be happy to get back to you and assist you.
“The app is broken, I usually can't get past the loading screen.”
“Constantly upselling you, and a garbage UI that encourages user mistakes.”
Share of the 118 positive reviews that mention it
“Simple and easy.”
“Love it.”
A drop after an update usually means the update broke something.