★★★★★Dhanpal Hajarev6.3.383 Nov 2026
good
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good product
so so many ads, it's impossible to surf and go through in a peaceful mind. the system is such you put a filter find a stuff click on it and then want to return back to main page it will go back to square one without filter.
Developer reply
We are so sorry to know about your recent experience with CaratLane. We request you to kindly share your registered contact details at customervoice@caratlane.com and we shall get in touch with you on priority.
don't ever buy from caratlane store or app. they told me to do scheme of 9 month and they will add some at 10 month! so I do of a rs1000 scheme. as the gold value is down now thay give me only 8,835 rs. Bank fd is better than that. Bank don't deduct my money But caratlane does. I'm regrating now...why I listen to them!!
excellent 👍
My Yesterday purchase for my daughter is little butterfly earing is amazing.Shooping experience is awesome.
Good customer service. great daily wear, light occasion wear designs for working women.
Extremely disappointing experience with the CaratLane app and products! The return value displayed in the app does not match the actual value quoted at the store, which is misleading and frustrating for customers. Moreover, most of the options and features in the app simply do not work, making the overall user experience extremely poor. To make matters worse, I purchased a 14K gold earring a year ago, and the shine has faded considerably. The gold looks extremely dull now. both app and product
Developer reply
We are so sorry to know about your recent experience with CaratLane. We request you to kindly share your registered contact details at customervoice@caratlane.com and we shall get in touch with you on priority.
superb
From 247 saved reviews since 15 Feb 2026, all countries.
Share of the 110 negative reviews that mention it
“Holding a customer's money for nearly a month because of your internal errors is poor service.”
“I had one of the worst online shopping experiences with Cartlane.”
“They are taking the money, not confirming the order and not even updating the customer and keep giving the same answer for months that they are facing techni…”
“Now, I am being told that the refund will take 20 working days due to "technical difficulties." This is unacceptable for a brand of this stature.”
“in every step very slow service like delivery, refund of amount.”
“However, the amount has already been debited from my bank account, and I still haven’t received the refund.”
Share of the 135 positive reviews that mention it
“The collection is well-organized, with a wide variety of designs, colors, and sizes.”
“The app is easy to use, and the overall shopping experience is smooth and convenient.”
A drop after an update usually means the update broke something.