Internet, connection38%
“I also paid for a premium internet package that works at decent speed only SOMETIMES!”
Lost progress, account31%
“To create an account, they will send you a code to your email.”
Crashes and bugs23%
“why fix something that aint broke - bring back the old format UPDATE Aug 2026 - totally new look again & still not working everywhere, harder to find everyth…”
Pay to win, prices15%
“I linked my credit card via this app for purchases on the cruise.”
Controls, interface8%
“If just making an account is this bad, im not looking to the UI of this app.”
Too hard, unfair4%
“cannot access even half the services when compared to apple, cannot view maps, menus, use the ship chat, book reservations for anything including shuttles, f…”