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can't log in to get rewards. Just says server error. problem checking customer status
1 people found this helpful
Developer reply
Hi Stacey, sorry about that- our rewards system had a short outage on the morning of 12 July, which is why you saw the server error. It's all working now — please try logging in again. If you still have trouble, drop us another message with the name on your rewards account and we'll get it sorted. Thanks for letting us know!
Been using this app for some time now and find it useful if a phone signal is available. The guest wifi won't connect for some reason. The main use for this app though is ordering food from the table. Sadly only PayPal is available unless you don't mind entering card details manually and all that nonsense. Card details are not saved so it's quicker to wait in the queue for the till.
Developer reply
Thank you for bringing up the problem with the wifi, we will feed it back to the Garden Centre. In regards to having to manually enter the card details, this is something we are aware of and are working on. Many thanks
Awful. Barely lets you log in, also doesn't let you actually create an account. Their website states you can only create an account on the app also.
1 people found this helpful
Developer reply
I can see you have an account on the system and that you have asked for a password reset. It looks like you haven’t given us permission to talk to you via email which is why you would not be able to receive the email with the passcode. Please contact info@gatesgardencentre.co.uk to rectify this
free coffee every month.
1 people found this helpful
Developer reply
Thank you for the 5 star review!
good
Developer reply
Thank you for the 5 star review!
very good
Developer reply
Thank you for the 5 star review!
poor
Developer reply
Hi, could you please let us know what went wrong at info@gatesgardencentre.co.uk We're always trying to improve. Many thanks
Was looking forward to signing up for the app but very disappointed to see that you have to sign up for at least one form of marketing comms. I try to limit what I receive so will see how much I get and delete if I consider it's too much. Should be customer choice if they do not want to receive comms.
14 people found this helpful
Developer reply
We do wish to communicate to you when new loyalty rewards are dropped into your app so you know they are there. Please contact Gates Garden Centre on info@gatesgardencentre.co.uk for further information.
No internet connection so can't open app to scan at the till and staff can't search your loyalty card at the till, yes I could open my app at home and screen shot my loyalty card but why should I. It makes me wonder if this is so you don't have to give discounts.
2 people found this helpful
Developer reply
Sorry to hear your experience instore, please contact info@gatesgardencentre.co.uk to help you further
Very good good discounts
Developer reply
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
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