None of the core rules are clear before sign-up. The trial doesn’t reflect actual monthly credit value, making it impossible to calculate real costs. Cancelling requires searching via a chatbot and pushing through 5 "are you sure?" prompts. The penalty system is the worst part, charging heavy direct bank fines instead of absorbing booked credits. It feels deliberately engineered to profit off mistakes rather than great fitness services.
Developer reply
Hello, thanks for taking the time to leave a review. We're sorry your experience didn't fully meet expectations and would appreciate the chance to learn more. To have our dedicated review team look into this, please go to classpass.com/contact and begin your chat by typing "App Store Review" and a few details. The ClassPass Team.