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this app does not allow me to uninstall it and it's hogging the play store and I'm unable now to get access to any apps on my play store this is a terrible app
I like the interface, i use just one smart sonoff smart outlet.
great job
All good 👍 not sure why this has so many bad reviews. u used this app to connect my Sonof switch. The setup was very easy and the app is now connected to Alexa and Google home.
Developer reply
We're glad to hear that everything went smoothly! It’s great to know that the setup was easy for you and that eWeLink is working well with your smart home. Thanks for your support!
amazing app
Developer reply
Thank you for your great feedback! We're happy to hear that you’re enjoying eWeLink. Your support encourages us to keep improving and delivering a better smart home experience.
We planned to use Sonoff 4CHR3 to switch ON the pump after 2 minutes of power available and to work Only during the Time scheduled. But Inching mode is not responding. If Switch ON inching Mode, It deactivate Power on State function. Also delay timer works only when Internet is available. If the internet Fails No Scene program works. Complaint raised. But now the Power on State and Inching Settings are missing from the Settings Menu.
Developer reply
Hello, we understand how frustrating this is. If the Inching option is missing, please check whether Interlock is enabled. If so, disable it and check whether Inching and Power On State return. If the issue persists, please send your device ID and a screenshot to support@ewelink.zendesk.com
This worked until the update. It now insists on a Bluetooth connection to the device...which miles away. Need I say more. The app and device are now useless.
Developer reply
Hello, we're sorry you're having trouble controlling your device after the update. We understand Bluetooth isn't an option when you're away. Does the app request Bluetooth during device control or a firmware update? Please send your device ID and a screenshot of the prompt to support@ewelink.zendesk.com so we can investigate.
Simply doesn't work. returning the hardware and giving them a low rating too for wading my time with low quality software.
Developer reply
Hello! We're sorry the app didn't meet your expectations. Could you let us know what went wrong, or which part you think could be improved? You can send more details or screenshots to support@ewelink.zendesk.com, and we'll take a careful look.
This device no longer works. I'll never buy anything from this company again
1 people found this helpful
Developer reply
Hello, we're sorry your device is no longer working. Could you please describe what happens when you try to use it? Please send your device ID and relevant screenshots or a video to support@ewelink.zendesk.com so we can investigate and assist you.
always disconnect
Developer reply
We understand frequent disconnections can be frustrating. Please check the device's Wi-Fi signal and make sure it's connected to a stable 2.4 GHz network. If it keeps happening, send your device ID and issue details to support@ewelink.zendesk.com so we can check further.
From 221 saved reviews since 13 Sept 2018, all countries.
Share of the 143 negative reviews that mention it
“App won't connect to internet.”
“I’m lowering my rating from 5 to 1—not just for the bug, but for ignoring it.”
“I use it to control a couple outlets.”
“I've now purchased different devices that don't use this app and they all work perfectly.”
“but I can't even log in to check in info now.”
“I'm not surprised to see so many issues regarding data usage, battery drains and connectivity.”
Share of the 59 positive reviews that mention it
“excellent app, but when i added my SONOFF Basic Gen5 Matter Over WiFi Smart Switch BASIC-1GS, it worked as it should, but when i tried to add any device cont…”
“The software is very good and simple to use.”
“I can't criticize any free app because i know how difficult it is.”
“I love it.”
“loovee itt it does everything on comand and it's amazing i have many smart devices and it helps me turn them on and off whenever i want even change the color…”
A drop after an update usually means the update broke something.