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roaming plans are useless. why can't I select a start date/time. then I wouldn't have incurred extra charges because I forgot to turn roaming off when moving from one country to another.
It's not that great, but as with everything to do with iD mobile, nothing is that great !!
excellent
Bill cap set to £25 by default
worse customer services.....I dread it when for some reason I need to reach out to speak to an agent ,as the only way it's via the app or webpage ..you would need to be a computer programer or something of the kind to find the live chat window because it's nowhere to be seen ,also when something goes wrong all they do is send you a no reply text message so you have to figure out the solution by yourself.thanks ID for all my time wasted trying to contact a customer service agent.
Developer reply
Hi, thanks for contacting us and we're sorry to hear you're having issues. Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm on weekends. If Live Chat doesn't launch, you can find answers and advice on our Help Hub -https://community.idmobile.co.uk/knowledge-base. Alternatively, our Chat Bot is available to help 24/7. -Beth
Doesn't work on Graphene OS.
Developer reply
Thanks for getting in touch, we're sorry to hear this. We appreciate your feedback and will share this with the wider team as we are always looking for new ways to make iD Mobile the best it can be for our customers. If there is anything else in particular you'd like to see, please let us know. Thanks, Beth
Smooth efficient process
Developer reply
We're happy that you're having a positive experience with iD Mobile! It's great to hear that the process was smooth and efficient for you! Your feedback means a lot to us! Thanks, Beth 😊
waste of time, dont listen to when I say put my bill to end on month, they take it through mid month. you have now coursed me to loose my kids and go back to court because you don't listen. I'm done with id mobile so people don't waste your time. tesco is a better network
Developer reply
Thanks for getting in touch, and we're sorry to hear that you're having problems with the app. We want to understand the problems better so we can assist you. Could you please update your review with more details? This will help us investigate further. Thanks, Beth
keeps crashing on startup even after reinstalling on old and new phone, 500 and 429 errors can't log in, poor.
Developer reply
Hi, thanks for getting in touch. I’m sorry to hear you’ve been experiencing issues . It appears you’re using an older version of the app. Please update to the latest version and try again. If you still experience issues, please let us know and we’ll investigate further. Thanks, Beth
good app
Developer reply
Hi Nafay, It's wonderful to hear that you're enjoying the iD Mobile App! We are happy that you are having a positive experience. If there's anything specific you love about it or any suggestions you have, feel free to share! Thanks, Beth 😊
From 206 saved reviews since 12 Jun 2020, all countries.
Share of the 119 negative reviews that mention it
“What company does a major update, requiring customers to re-register for an account without telling them first?!”
“Had to go online and search it, to find there's a problem.”
“It either doesn't work or it forces you to login and enable biometrics every single time.”
“AND then it's impossible to complete the process.”
“It will let you upgrade your plan and give them your money no problem, but try and do something simple like edit your billing address and it fails.”
“Please give your subscribers an ad free version of this app!!!”
Share of the 78 positive reviews that mention it
“I've been on ID mobile now for about 4 to 5 years and it's brilliant, if you use the app to look at your plan and usage its so simple to use, no messing abou…”
“The 1 month rolling contract gives me 200Gb data, unlimited texts & calls, & 30Gb free roaming each month-and as I go away about 6-8 times a year, this is gr…”
“love it”
A drop after an update usually means the update broke something.