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The app has stopped working on my phone: I called the technical service and they promise me help but after one day they sent an email saying that it was my phone because it is too old: I have Android 10 and I know that DB Secure Authenticator is supported from Android 7...
Horrible. By no means possible to access account. What a shame
worst app ever existed
Yes, it sucks.
L'app viene utilizzata anche per approvare le chiamate al servizio clienti, solo che se non hai VoLTE e non sei in WiFi non riceverai alcuna notifica in quanto non avrà accesso ad internet, per cui è un collo di bottiglia. Inoltre, se provi ad aprirla dal menù invece che dalla notifica viene sempre chiesto di disabilitare adb e debug USB. Non oso pensare se avessi il root sul telefono.
The worst bank with the worst IT infrastructure with the worst customer support. 0 stars. I need to move my Secure Authenticator app to a new phone. It says I need my "codigo de registro" and I should find it in my online bank. I cannot find it anywhere. It says it should be in the "portapapeles". There is no section or menu in the online banking interface with that name. Last but not least their telephone support line just hangs up the call saying that there is nobody available!
2 people found this helpful
danke
Bad. I cannot get it to install on my Samsung A15.
Biometric does not work. Despite activating numerous times. It always requests a pin
The easiest part of the process
From 105 saved reviews since 31 Jul 2018, all countries.
Share of the 87 negative reviews that mention it
“It crashes since last update, and I cannot operate with my bank account!”
“Seeing that several people are facing the issue and the lack of response strenghthens my consideration to close my account.”
“I am currently not able to do any online shopping.”
“Useless security access layer that makes it much more difficult to actually use the bank app.”
“It crashes since last update, and I cannot operate with my bank account!”
“Their online service is a joke, they have used COVID as an excuse for not replacing my debit card and forcing me to use their credid card then transfer money…”
Share of the 15 positive reviews that mention it
Nothing stands out yet.
A drop after an update usually means the update broke something.