There is no English version. Please add the English version to make it easier for people who don't speak Chinese to use it.
There is no English version. Please add the English version to make it easier for people who don't speak Chinese to use it.
literally the worst app from the worst bank. I filled out 20 pieces of paper to change my ID number. Then they say i can use the app to sign in with my new account. The app recognises my ID, but it says I don't have a credit card. Call the helpline, I dare you. They verified, and everything is fine: Except IT ISN'T Saying it's fine, doesn't suddenly make it work.
12 people found this helpful
Developer reply
Dear Customer, We’re sorry for the inconvenience caused. If you are still unable to log in, please contact the DBS Customer Service Hotline so we can further investigate and assist you. Thank you for your patience and understanding.
APP點擊帳密輸入,畫面變成一遍空白,無法使用?!
Developer reply
親愛的客戶您好,很抱歉讓您有不好的體驗。您所遇到的問題我們已在最新版本完成修復,請您更新Card+ App 至最新版本。若您遇到的問題仍未解決,請您致電客服中心取得協助。星展銀行會持續精進改進,致力提供優質服務。感謝您的配合,祝您平安順心。
每次更新都在導致新的問題,現在要登入一觸點帳號欄位甚至畫面直接全白,根本不能使用
Developer reply
親愛的客戶您好,很抱歉讓您有不好的體驗,畫面全白無法輸入的問題星展銀行正在緊急修復中,以盡早恢復此功能服務。於此同時,您可改用其他行動裝置進行註冊、繳費、查詢帳單等功能。若仍無法為您的問題提供解答,請您致電客服中心取得協助,感謝您的配合,祝您平安順心。
更新後無法登入,點擊輸入帳號框後直接白畫面,完全無法輸入任何文字,完全無法登入
Developer reply
親愛的客戶您好,很抱歉讓您有不好的體驗,畫面全白無法輸入的問題星展銀行正在緊急修復中,以盡早恢復此功能服務。於此同時,您可改用其他行動裝置進行註冊、繳費、查詢帳單等功能。若仍無法為您的問題提供解答,請您致電客服中心取得協助,感謝您的配合,祝您平安順心。
I wrote a review 5 years ago about the inability to use in English. Then the bank replied "we are collecting voices" (the phone helpline keeps saying they are working on including English) I updated my review, and the bank responds with the exact same words. "collecting voices" I don't think they even read the reviews. Many of us came from Citibank. You DBS let us all down. I urge people to move to HSBC. 2026/9/31 And the response is STILL and again..... collecting voices.
2 people found this helpful
Developer reply
Dear customer, thank you for your valuable feedbacks, we will continuously collect the voices of our customers for further improvements and provide the upmost quality services to our valued clients.
會一直詢問安全性提醒有時候會操作到一半跳出來 按繼續使用還是被退出了 能不能記住這個選項下次不要再問了
Developer reply
親愛的客戶您好,感謝您的寶貴意見也很抱歉讓您有不好的體驗。星展銀行相當重視客戶聲音,為能盡速釐清並解決您所碰到的問題,請您致電客服中心或拜訪常見問題(https://www.dbs.com.tw/personal-zh/digital-service/faq/faq.page) 取得協助,感謝您的配合,祝您平安順心。
還是電腦版好用
Developer reply
親愛的客戶您好,您的支持絕對是我們前進的動力,謝謝您給我們的寶貴意見!
digital token功能什麼時候上線?這個功能對雙方是多一層保護
Developer reply
親愛的客戶您好,謝謝您給我們的寶貴意見,星展銀行會進行相關評估,持續精進改進,致力提供您更好的優質服務!祝您平安順心。
能不能整合帳戶跟信用卡的app... 分開兩個很困擾
Developer reply
親愛的客戶您好,很抱歉讓您先前有不好的體驗。謝謝您給我們的寶貴意見,星展銀行會持續精進改進,致力提供更好的優質服務。如您目前仍然遇到相同問題,請您致電星展客服專線提供相關資訊,以幫助我們釐清並解決您所碰到的問題。感謝您的配合,祝您平安順心。
From 147 saved reviews since 23 Feb 2018, all countries.
Share of the 78 negative reviews that mention it
“App keeps crashing , please introduce english app also there are lots of foreigners friends switched from citibank”
“Also I now need two apps with DBS to manage standard account and credit card instead of just the one like Citibank did.”
“This app is difficult to use for someone who doesn't read Chinese characters.”
“一直Lag 不想讓人登就直講 浪費我的時間”
“我是花旗信用卡客戶,我繳費日要到了,剛剛要使用你們app註冊我的信用卡,app一打開就顯示「目前無網路連線,請稍候再試」,怎麼樣都沒辦法註冊,請問你們app是有問題嗎? 花旗網站關閉了app也登入不了,你們星展line客服機器人也查不到我的帳單,我要怎麼繳花旗的信用卡費呢? 還有我網路WiFi訊號正常,跟我網路無…”
Share of the 55 positive reviews that mention it
“Clear screen and Simple to use!”
“LOVE IT”
A drop after an update usually means the update broke something.