CompareOpen in Google Play
slow connection, lost connection, several connections...
Developer reply
Hello, we’re sorry for the issues with My Coffee Lounge. Please go to "My Machine" > "My Ticket" in the app. Mention this review in your ticket and include your phone model, a description, and screenshots or a screen recording of the error. Thank you for your patience! The De'Longhi Support Team
great
Like others say everywhere the app is useless. I have an iPhone that won't connect no matter what you do so I tried an android device. The machine actually gets to the final page saying your device is connected, however the main account app page doesn't show the machine at all. Instead it says to pair it. This is clearly an app issue, not the machine. Do better Delonghi. Already contacted with a ticket and none of the steps worked because again its not a machine issue.
1 people found this helpful
Developer reply
Hello, we’re sorry for the issues with My Coffee Lounge. Please go to "My Machine" > "My Ticket" in the app. Mention this review in your ticket and include your phone model, a description, and screenshots or a screen recording of the error. Thank you for your patience! The De'Longhi Support Team
poor app considering its a £1700 coffee machine. it will not pair! I wouldnt purchase another delonghi again
Developer reply
Hello, we’re sorry for the issues with My Coffee Lounge. Please go to "My Machine" > "My Ticket" in the app. Mention this review in your ticket and include your phone model, a description, and screenshots or a screen recording of the error. Thank you for your patience! The De'Longhi Support Team
As another user said recently, the apk is not working ; at 1st pairing it founds the machine Eletta Ultra which receives Wi-Fi settings and connects to it but after process ends it dissappears=You have no paired machine. Resetting doesn't change anything, only the PIN.
Developer reply
Hello, We apologize for the app issues. Please try pairing again. If the problem persists, contact us at https://www.delonghi.com with this review, your coffee machine and smartphone models, the Android version, a description, and screenshots of the issue so we can help fix it. - The De'Longhi Support Team
Very expensive coffee machine, very bad app
Developer reply
Hello, we’re sorry for the issues with My Coffee Lounge. Please go to "My Machine" > "My Ticket" in the app. Mention this review in your ticket and include your phone model, a description, and screenshots or a screen recording of the error. Thank you for your patience! The De'Longhi Support Team
Never successfully pairs. It goes through the whole process, finds the machine, says it has paired, then takes me back to the home screen where it shows nothing connected. Has me do the process all over again. Never works! It's impossible to follow the instructions about logging a ticket that the app creator keeps posting about because there is no machine associated with the app. The logging a ticket system is also not working. Pixel 9 Pro XL.
4 people found this helpful
Developer reply
If the app ticketing system is not working, please contact us via the Support Page at https://www.delonghi.com. In your ticket, mention this review and include your machine/phone models, a description, and screenshots of the error. Thank you for your patience! The De'Longhi Support Team
It all of a sudden says that there is no internet connection. Yes I am connected to my internet. Yes I have uninstalled the app! It didn't work
Developer reply
Hello, we’re sorry for the issues with My Coffee Lounge. Please contact us via the Support Page at https://www.delonghi.com. In your ticket, mention this review and include your machine/phone models, a description, and screenshots of the error. Thank you for your patience! The De'Longhi Support Team
it was a challenge to get it set up. it took multiple attempts to successfully get through setup. Have not had enough time to explore all features. I will check back in with more feedback.
After pairing coffee machine it disappears and not showing in the app. Tickets in app also doesn't work, showing "No internet connection", but everything with connection is ok (i try with and without VPN, country Ukraine). Deleting account doesn't work. Recovering password doesn't work, it redirects to main page. Loginning from Google and Facebook doesn't work - "Something wrong happened". And by password also doesn't work - "Error happened" Nothing work!!! 0/10 app for coffee machine
1 people found this helpful
Developer reply
Hello, since you cannot open a ticket from the app, please contact us via the Support Page at https://www.delonghi.com. In your ticket, mention this review and include your machine/phone models, a description, and screenshots of the error.Thank you for your patience! The De'Longhi Support Team
From 30 saved reviews since 7 Apr 2025, all countries.
Share of the 23 negative reviews that mention it
“powered machine off and on multiple times, pressed the wifi reset on machine dozens of times.”
“The logging a ticket system is also not working.”
“This app is slow, buggy and you have to click into 3 menus (that all take a while to load) in order to access your favorites.”
“I wouldnt purchase another delonghi again”
“Deleting account doesn't work.”
“It's impossible to follow the instructions about logging a ticket that the app creator keeps posting about because there is no machine associated with the app.”
Share of the 5 positive reviews that mention it
“it was a challenge to get it set up.”
“App is easy to use.”
A drop after an update usually means the update broke something.