★★★★★Ruben De Jonghe (Chrome)v2.1.324 Aug 2023
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★★★★★A Google userv2.1.219 Nov 2018
About as good as the web app
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About as good as the web app
9 people found this helpful
Every time I try to use a macro, the entire app crashes. This makes it completely unusuable for my work.
9 people found this helpful
Usually this app is great, I use it to keep an eye on my cases in Desk while working. However, i'm no longer able to access the settings. This is necessary for me to receive notification alerts. When trying to go to 'Help', the app crashes. I've tried uninstalling and re-installing again. I've cleared data and cache. Tried 'forced stop'ping. I've even rebooted my phone. Please help. If fixed will rate 5/5, easy.
9 people found this helpful
App used to work fine. Now I can't send replies to cases anymore. It'll just sit there with message "sending your reply...", but reply never gets sent. Please fix this problem. It's been like this for two months or more.
Literally unusable on Android, cannot send reply, just sits and spins forever.
Desk is great, but the app is honestly terrible. Can't even reply to cases, just read and change status.
Cannot send feedback as it crashes and drafts don't save after editing
1 people found this helpful
Cannot login using my website url
1 people found this helpful
I can't sign in through the app!! I can sign in via Google on desktop just fine but the app won't even load anything when I click login with Google Apps (yes, I have Google Apps installed with the right account). Logging in directly doesn't work either. There's no way to use this on mobile. 👎👎👎👎
1 people found this helpful
From 66 saved reviews since 13 Aug 2014, all countries.
Share of the 34 negative reviews that mention it
“Every time I try to use a macro, the entire app crashes.”
“I can't sign in through the app!!”
“So last update, they made it so you can't read the original email while replying, and changed the reply button to some strange disappearing thing that's neve…”
Share of the 19 positive reviews that mention it
“Simple and straightforward to do a quick job.”
A drop after an update usually means the update broke something.