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not workin
Developer reply
Thank you for sharing your experience. To serve you better, please send your contact details to our Customer Care Centre at customercare@dewa.gov.ae, and our team will contact you soon.
rubbish app. everytime I am trying to register for move in and make payment it says dewa app has bug. because of this I am unable to register for move in.
Developer reply
Sorry to hear that you have faced an issue while using DEWA App. In order to serve you better, please send your contact details along with the issue screenshot to our Customer Care Centre at customercare@dewa.gov.ae and our team will be contacting you soon.
Terrible service. I paid the deposit and service charges, but received zero confirmation, no payment receipt, no welcome email, and no registration form — nothing at all. Meanwhile, the building management requires these exact registration papers to move in. To make matters worse, the app constantly glitches and fails to connect when trying to log in via UAE Pass. You have to struggle with it a hundred times just to access your DEWA account.
Developer reply
Please send your contact details and the issue details to our Customer Care Centre by email, and our team will contact you soon: customercare@dewa.gov.ae
worst charging station every where
Developer reply
Thank you for sharing your experience. Please note that your comment is acknowledged and forwarded to the concerned team. For further support, please contact our Customer Care Center at customercare@dewa.gov.ae.
good
Developer reply
Thank you for your valuable feedback. We are committed to provide you with the best experience. Your Happiness is Our Priority.
I am using Google pilex 11 pro and why thu Dewa application is not supported to the phone
1 people found this helpful
Developer reply
Sorry for the inconvenience. In order to serve you better, please send your contact details along with the screenshot of the issue to our Customer Care Centre at customercare@dewa.gov.ae and our team will be contacting you soon.
Best people BEST SERVICE
Developer reply
Thank you for your valuable feedback. We are committed to provide you with the best experience. Your Happiness is Our Priority.
Never Works...Alwaya ask for update.
Developer reply
Sorry for the inconvenience. Try to update the app to the latest version and in case the issue still exists, please send your contact details along with the issue details to our Customer Care Centre at customercare@dewa.gov.ae and our team will be contacting you soon.
Didn't expect this, approach of disconnecting the power, without a phone call and check the customer. Was admitted at the hospital and dewa disconnected. Suggest to have call with the customer before.
Developer reply
Sorry for the inconvenience. In order to serve you better, please send your contact details along with the issue details to our Customer Care Centre at customercare@dewa.gov.ae and our team will be contacting you soon or call +971-4-6019999.
when I try to login as an individual consumer it asks for "business partner number"... when I refresh the app shuts down..can't even pay bills properly
1 people found this helpful
Developer reply
Sorry for the inconvenience. For more investigation, please send your contact details along with the issue details to our Customer Care Centre at customercare@dewa.gov.ae.
From 203 saved reviews since 19 Dec 2018, all countries.
Share of the 151 negative reviews that mention it
“It logs you out constantly, it crashes constantly, it provides false information, you do requests it says done and you get no confirmations whatsoever, in ad…”
“Also its take too much time in loading account info.”
“Since last update done, the app is always crashing, if opened it will take ages to load the data!!!!”
“Very difficult to use.”
“Also its take too much time in loading account info.”
“They would not refund the money nor credit it to my account.”
Share of the 41 positive reviews that mention it
“very easy to maneuver and simple to understand”
A drop after an update usually means the update broke something.