Audionic Suite

Just bought airbuds 740 ion from them . Product was already faulty ( turned off on its own and sensors were buggy ). asked them for return /exchange and they told me to call the helpline (helpline doesn't effing work) . kept messaging them on WhatsApp and kept emailing then and they told me to send the product back to Karachi (which I did ) , they then told me to wait as the "expert" was checking the product . After two days they sent my product back as they were and didn't tell me anything.