★★★★★ilir goraniv4.4731 Oct 2026
After changing the password won't let me login, responding Login denied.
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CompareOpen in Google PlayAfter changing the password won't let me login, responding Login denied.
The app barely keeps you logged in, even when driving, very useful. Easily one of the most money-hungry companyiesI've ever had the misfortune of dealing with. Every single trip I have taken has had a hidden fee or an inflated "handling fee" for something that I can very easily handle by myself. Each trip has required a lengthy conversation with support, most of the time leading to nothing. I expected very little from this service and I'm still sorely disappointed in both the app and the sevice.
Zuverlässige App. Allerdings hat sich seit dem frühen Herbst dieses Jahres (2026) das Angebot an Autos stark reduziert und somit auch die generelle Verfügbarkeit. Insbesondere hat sich die Anzahl an Elektroautos mehr als die der Verbrenner reduziert (lässt sich relativ einsdeutig in der App sehen) - das finde ich relativ problematisch in den heutigen Zeiten. Ich habe Miles immer als Vorreiter in Sachen E-Mobiltät wahrgenommen. Schade, dass sich das (subjektiv?) ändert.
1 people found this helpful
Developer reply
Danke für's tolle Feedback, Karsten! 🙂
constant connectivity issues these past weeks. app stuck on loading screen, cache clear and reinstall don't help.
1 people found this helpful
Würde ich nicht empfehlen
Drop off fees? Really? Makes it pointless to use.
1 people found this helpful
Very disappointing and unclear claims process. I was charged €691 for the repair plus a €130 processing fee, while the insurance covered nothing because the damage was below the €900 deductible. It feels like a scam.
1/ Lack of EV in Düsseldorf 2/ Cars beyond 40k km need better maintenance 3/ Some cars have been subject to vandalism to the interior, should be easier to log such findings
9 people found this helpful
Permanently blocked with zero evidence Years as a loyal customer, clean record then a sudden permanent ban over a vague "login overlap" with another account. I never shared credentials or let anyone use my rentals. Support refused to give any specifics, citing "data protection" to avoid explaining a decision about my own account. Even a formal GDPR request got brushed off as "closed." No proof, no appeal, no accountability. Be careful trusting this app with your data and payment info.
after using miles for several years and pay thousands of euro , for uploading a valid driver license extension paper and a valid driver license of my fiance till my license will arrive , after having my license back they decided Permanently block my account ! good job as i had never had anh dameges or incidents to their cars , reason - im a danger for community
1 people found this helpful
From 234 saved reviews since 2 Dec 2018, all countries.
Share of the 127 negative reviews that mention it
“To make it worse, they first charged my account, then sent me a notification that I "will" be charged.”
“Is this a bug, or what?”
“Honestly, I feel that they are mocking me and trying to steal my money for no reason since I have proved to them that I was not involved in an accident, thou…”
“Customer service are rude, slow and often incompetent.”
“In other apps these (already outrageous) popups at least have a button directing me to the settings where I can manage them.”
“impossible to talk to a human being except through app 2.”
Share of the 91 positive reviews that mention it
“Modern and easy to use cars with a fair pricing model.”
“I think it's fair to say that it's 5 stars!”
“I love the automatic VW Polo (I think all of them are automatic).”
“I love it!!”
A drop after an update usually means the update broke something.