★★★★★Thelma Cookv7.170.016 Jul 2026
awesome
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★★★★★Danielle Corlissv7.21.05 Mar 2026
Buggy program!
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Buggy program!
Developer reply
We apologize for any issues you might be having! Could you send details of what you are experiencing to our customer support at clientsupport@kubra.com? We'll get you up and running.
Encounters an error at first step. Non functional.
2 people found this helpful
Developer reply
I'm sorry to hear about your issues with the app. We've made many updates since you posted this review so hopefully it's working for you now! If not, please submit a support ticket to clientsupport@kubra.com and we will look into the issue for you. Thanks, Andrew | Dropcountr Product Manager
I supposedly have leak detection alerts turned on. Yesterday I accidentally left a hose on. It was on for almost 24 hours before I noticed it. I got no leak alerts. No notification, no email, no SMS. Nothing. The entire reason I wanted this app was for leak alerts. So basically it's no good
5 people found this helpful
Developer reply
Our leak detection algorithm is set by default to detect leaks of at least 3 gallons/hour that last at least 24 hours. The number of hours can be adjusted for each utility. Please reach out to your utility if you wish to have this changed. Apologies that this wasn't clear! Thanks, Andrew | Dropcountr Product Manager
Does not work
Developer reply
I'm sorry to hear about your issues with the app. We've made many updates since you posted this review so hopefully it's working for you now! If not, please submit a support ticket to clientsupport@kubra.com and we will look into the issue for you. Thanks, Andrew | Dropcountr Product Manager
This app has not been recording anything since August 7. My water company says they are uploading but app not recording. Not good.
1 people found this helpful
Developer reply
I'm sorry to hear about your issues with the app. We've made many updates since you posted this review so hopefully it's working for you now! If not, please submit a support ticket to clientsupport@kubra.com and we will look into the issue for you. Thanks, Andrew | Dropcountr Product Manager
Great app
Developer reply
Glad you like it! :) -Andrew | Dropcountr Product Manager
App won't open on Android 13
1 people found this helpful
Developer reply
I'm sorry to hear about your issues with the app. We've made many updates since you posted this review so hopefully it's working for you now! If not, please submit a support ticket to clientsupport@kubra.com and we will look into the issue for you. Thanks, Andrew | Dropcountr Product Manager
So bad I don't even know where to begin. I went to the web address given to me by the city (utilities paid to City) to sign-up. Page not found! Went ahead & installed the app (didn't want app. Wanted to use it via browser) on my phone. Account creation was extremely fast unfortunately they have the wrong meter number associated with my account. Needless to say the water usage they are reporting is incorrect. Not only that they are saying that water cost is $0.00.
6 people found this helpful
Developer reply
I'm sorry to hear about your issues with the app. We've made many updates since you posted this review so hopefully it's working for you now! If not, please submit a support ticket to clientsupport@kubra.com and we will look into the issue for you. Thanks, Andrew | Dropcountr Product Manager
Doesnt work
Developer reply
I'm sorry to hear about your issues with the app. We've made many updates since you posted this review so hopefully it's working for you now! If not, please submit a support ticket to clientsupport@kubra.com and we will look into the issue for you. Thanks, Andrew | Dropcountr Product Manager
From 42 saved reviews since 21 Feb 2018, all countries.
Share of the 26 negative reviews that mention it
“App crashes every time I try to open it.”
“Account creation was extremely fast unfortunately they have the wrong meter number associated with my account.”
“Not at all intuitive to use, they lag in reporting periods is slower than your billing pattern.”
Share of the 15 positive reviews that mention it
“Kudos to the City of Austin for bringing this smart technology.”
“Clean look and intuitive design.”
“I find the hourly data highly accurate and app makes it simple to see usage patterns!”