I feel ripped off they don't have live agents. It feels as though you are talking to bots. It takes a while for them to respond and when they do you have to go back and forth to figure out what is happening. I had to call customs, BARBADOS CUSTOMs. and they were alot more helpful. I ordered the package on my birthday feeling super happy and contented. now I know that I wasted my money. I could have gone in town. I will never use this service again. I feel ripped off.