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app will not accept program changes. app keeps stopping when I try to change present 2 to the restaurant program. preset 1 also does not always change. updates to app went the wrong way update all is great now but they have shutdown in the United States
They're out of business now ... This new app removed the ability to test the Eargo 8 devices.... Big Bummer!!!!
works flawlessly
"Customer service" is apparently non existent now. Over 3 weeks ago, one of my devices was failing and I was told that a replacement would be sent. Three weeks, no device and no response from anyone to my multiple messages inquiring about it. I'm being totally ignored after spending several thousand dollars over the years on Eargo devices. I'm done with this company. I'm going to look at other options. UPDATE, August 3rd: I just learned that Eargo is ending in the US and support ends in Sept. 👎
8 people found this helpful
I had some issues with a replacement hearing aid and it's connection. I called Eargo. 'Bud' was kind and understanding of my frustration with the app. itself. After some quick assistance and instructions I was able to connect the aid like a breeze. Thank you so much for your help Bud, it was my pleasure to have your assistance! Cheers!
great app easy set up and understand . Great sound easy care . impressed with product.
good
Make sure to select the correct Eargo number that you have. I have the 7 & after the update couldn't change any settings using the remote feature. I called support and found out there's a hidden menu. It's when you first open the App it was Eargo 5. I changed it to 7 and now it controls the Eargo devices again.
4 people found this helpful
well built top quality
they only last one year so get the warranty
From 168 saved reviews since 4 Aug 2021, all countries.
Share of the 101 negative reviews that mention it
“There appears to be numerous bugs in the software.”
“But none of the controls work.”
“Recently purchased eargo 6 and this app will not connect to the case.”
“Got the hearing aids, no issue with them until the software update with my phone after still not working....they sent me a second pair and the app can't fini…”
“I had to replace one of my hearing aids because the battery would not hold a charge.”
“App is difficult to use, no feedback on battery or volume levels, and as I am on hardware set 2 now, same inability to charge or connect, it seems this app s…”
Share of the 55 positive reviews that mention it
“The sound match is very good which is basically a hearing test thru the devices and then makes settings based on th results.”
“It is so easy to use and even lets one program each ear individually.”
“Love it.”
“Still cannot get past the "Smart" sync.”
A drop after an update usually means the update broke something.