★★★★★susan howarthv2.1.011 Sept 2026
I've been signed off and have to get in touch with agent and no one seems to now how to get bk on app.
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★★★★★John Ivesonv2.1.04 Sept 2026
Rubbish app everything log in says time expired have to uninstall and reinstall
1 people found this helpful
★★★★★john jonesv2.1.011 Jul 2026
awful app full of bugs since the pushed update. worked fine before the update
★★★★★David J (Quietman)v2.1.02 Jul 2026
Unable to login. Stuck in a loop of logging in to be told my session has timed out and the only option is to log out and log in again with the same error.
1 people found this helpful
★★★★★Naomi Preston27 Jun 2026
updates have blocked me. it only runs half an hour anyway and would be no good if not at home as you need the QR code. since the update I have been thrown out and not recognised despite the care company trying to get me access. I just want the rota, this is ridiculous.
★★★★★Helen Shirleyv2.0.015 Jun 2026
This apo has not been right since you updated it. It doesnt properly show the bookings and so I have no idea of who is going in to my Mum and when, and the notes etc are not in any order, Thursday morning followed by Tuesday bed. Please revert this. This is the ONLY way I can see what's happening with my Mum.
2 people found this helpful
★★★★★linda hainesv2.0.014 Jun 2026
This app has stopped working since the update! I cannot see any notes or carer details at all.
2 people found this helpful
★★★★★Tom Fordv2.0.012 Jun 2026
The login screen is so bad and the latest update has made it even worse! There is no option to remember your login or sign in with biometrics so you have to enter your password every time. This has got even worse in the latest update as it now doesn't allow you to use a password manager to fill in the password and when you paste the password from your password manager the login button stays disabled as it doesn't detect that a password has been input!!
4 people found this helpful
★★★★★Gill Smithv2.0.012 Jun 2026
The update on 8th June has apparently restricted use of Biometrics for me to open the application. I have to input the password every time. It does not allow a 'remembered' password. It has become more clunky. Also, the print is now a lot bigger. Not impressed.
7 people found this helpful
★★★★★Robin Herrickv1.18.65 May 2026
fails QR code scan then bumps you back to filling in password. useless