★★★★★hozefa Kb23 Sept 2026
"Device not secure, please use another device" cannot use this app.
CompareOpen in Google PlayWhat users say
From 223 saved reviews since 3 Sept 2020, all countries.
★ 2.74 average54% negative (1–2★)Developer replies to 61%, usually within 3 days
Top complaints
Share of the 120 negative reviews that mention it
- Crashes and bugs26%
“Its an App good for nothing, NOL top up doesn't work, Du mobile payment doesn't work, wanted to order food from Kabila restaurant, app shows its 28km from my…”
- Lost progress, account20%
“But when it comes to food delivery and adding cash to the account it is showing some errors at times.”
- Pay to win, prices17%
“Asked how do I get my money back that I topped up in empay AC, the reply I got is "I need to check"”
- Lag, slow, battery8%
★★★★★Abdul rahmanv5.2.025 Aug 2026
more than two weeks payment not working on it what's the use of this app if you can't pay bills or do anything using it
Developer reply
Dear, We highly regret the inconvenience. We value your feedback and look forward to the opportunity to serve you better. Kindly reach out to us at “support@empay.ae” with your registered mobile number and relevant information for further investigation and assistance. Thank you!
★★★★★Adnan Khalidv5.0.128 Mar 2026
Best app
★★★★★Md Mostaq Ahmed2 Feb 2026
No card offering
★★★★★Hayder Shawiv4.3.331 Dec 2025
very bad app and not working specially the tap and pay do not recommend to install this app at all
★★★★★Haris Sagheerv4.3.35 Aug 2025
looks all fine but I'm trying to add virtual Card for contactless NFC payment.. every time whole scanning it says " try again later after some time"
★★★★★Azizjan Mamedowv4.3.325 Jul 2025
Tbh I'm really disappointed. wanted to connect with team, had questions about payment. no one replied to mail and phone call. It was very important for me because I have to pay bills of 650+ units and decited to go their office.No one replied to call from lobby reception, after half hour waiting they replied, I informed them situation, they even cannot speak and understand English properly. saying only "make appointment", how i can make if u don't reply my call/mail, PARADOX
Developer reply
Dear, We highly regret the inconvenience. We value your feedback and look forward to the opportunity to serve you better. Kindly reach out to us at “support@empay.ae” with your registered mobile number and relevant information for further investigation and assistance. Thank you!
★★★★★Syed Saif Aliv4.3.317 Jul 2025
if there is ni star i will prefer to give that
★★★★★G. ABZ12 Jul 2025
This app has a bug that prevents it from loading and from sending verification email
★★★★★N Yv4.3.34 Jul 2025
Contactless not working, 2 years without updates
Developer reply
Dear, We highly regret the inconvenience. We value your feedback and look forward to the opportunity to serve you better. Kindly reach out to us at “support@empay.ae” with your registered mobile number and relevant information for further investigation and assistance. Thank you!