★★★★★Joey Padillav6.26.161 Nov 2026
nice
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Not App related. What's the point of making the customer feel good about making an automatic payment, if its taking out forcefully after 20 days. You sound more like a BANK and less like a credit union. You wouldn't be able to confiscate my money like that if I banked somewhere else. I called and told you I was in an MVA and the insurance company had possession of the vehicle and you still stole money from the account. When we call about it...guess...the run around and no call back. PATHETIC!
Developer reply
We're sorry to hear about your experience. We'd like the opportunity to review your concerns further. Please call 719-574-1100 and ask to speak with a Member Service Supervisor so we can discuss the situation and work toward a resolution.
This app and the customer experience have gotten worse in every single way ever since the merge with Wings. Customer Support is always unavailable even during their business hours, applying for loan just takes you through an endless link loop of the same 2 pages, the app layout and usability is significantly worse. Never had a single issue with Ent during the years I've been with them, I have had NOTHING BUT ISSUES since the switch to Wings. Emt was fantastic, wings is an absolute joke
2 people found this helpful
Developer reply
We're sorry to hear about your experience and appreciate your feedback. We understand how frustrating it can be to encounter issues with our app, loan application process, and support availability. Please call 719-574-1100 for additional assistance. Our hours are Monday-Friday, 7:00 AM-6:00 PM MST, and Saturday, 8:00 AM-3:00 PM MST.
can't mobile deposit, used to work fine. can do it on my wife's phone no issue but not my Motorola fold
Developer reply
We're sorry to hear you're experiencing issues with Mobile Deposit. We'd be happy to assist and gather additional information to troubleshoot the issue. Please contact our Digital Support team at 719-574-1100, option 5 for assistance.
App has changed since wings bought out ENT. Here are my issues. Just to preface I have an up to date phone and the app is updated to the most recent version. Bill pay option literally takes like two minutes of me just sitting and pressing it to respond to me touching it before the page loads. It happens every time and I use bill pay frequently. Its quite annoying. Mobile deposit when I deposit a check that is printed, it says it can't see numbers clearly. displayed in the image sample. Bad app
1 people found this helpful
Developer reply
Thank you for your feedback. We understand your frustration with the Bill Pay delays and mobile deposit issues you are experincing. While Ent and Wings came together as a merger of equals, we recognize the need to continue improving the app experience. For assistance, please contact our Digital Banking team at 719-574-1100, option 5.
horrible, hard to contact by phone
1 people found this helpful
Developer reply
We're sorry to hear you're having trouble reaching us. Our Contact Center is available Monday through Friday from 7:00 AM to 6:00 PM MST and Saturday from 8:00 AM to 3:00 PM MST. Please give us a call at 800-525-9623, and a representative will be happy to assist you. We look forward to helping resolve your issue.
Since switching over Wings there is no longer a quick balance option and I can no longer see pending deposits anymore
2 people found this helpful
Developer reply
We are sorry to hear you are experiencing slowness with the app and having issues with your biometrics. Biometrics is still an option on our app. We would love to help you get this enabled and help troubleshoot your loading issues. Please contact a member of Digital Support at 719-574-1100 option 5.
adding to my previous review. Here we go again with the app not workong properly. getting real annoying. about to close all accounts with Wings. 😡 left a 2 star review recently, now going to a 1. Now more issues with the app. Seriously so annoying. ENT should've stayed ENT. Wings is not where it's at. Definitely gonna check out other credit unions. A constant headache for the consumer. 😒 UPDATE! OCT 4TH. HERE WE GO AGAIN!!!! APP NOT WORKING CORRECTLY. ALWAYS DIFFICULTIES.
1 people found this helpful
Developer reply
We’re sorry to hear that you’re unhappy with our digital banking services. If there is a specific issue or concern we can assist with, please let us know. A member of our Digital Support team can be reached at 719-574-1100, option 5, and would be happy to help.
app needs updated immediately
Wings Credit Union is a great financial service
From 217 saved reviews since 6 Oct 2018, all countries.
Share of the 141 negative reviews that mention it
“I have another account that uses fingerprint access without any problems.”
“But it won't accept the clear pictures, not sure why it's so buggy and why it's so hard to fix but I'm genuinely pissed off, been like this for a long time.”
“The only available dark mode is not user friendly, signing in the Login button, and other buttons, do not meet contrast compliance for WCAG.”
“so with things going on in today's world, your account could get stolen or card info, and you would never know your money is being spent.”
“Apparently you don't know how difficult that would be for someone in their 70s.”
“The new update is garbage.”
Share of the 61 positive reviews that mention it
“easy to use, responsive and attractive mobile banking app.”
“love this bank and app, but with recent updates, my S10e is no longer compatible for newer updates.”
A drop after an update usually means the update broke something.