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terrible experience. any complaint is responded by a generic automated response. for example: complaing about the lifts not working has a clear ui option that says "i have a complaint about ivsm/lifts..." however you get an automated response saying this was a maintenance request. following leads to no action ever being completed. this is the worst property management team/system ive had to deal with. damac is God awful when it comes to dealing with issues.
Developer reply
Hi Ryan, we regret that your experience has fallen short of the standards we strive to uphold. Kindly share your contact and unit details via Facebook Inbox/Twitter DM, and we'll ensure your concern is taken care of on priority.
useless
Developer reply
Hi Ziad, we’re concerned to hear that your experience with the application has been disappointing and would like to address the same. Please share your contact details with us via Facebook Inbox/Twitter DM so that we can look into this further on priority.
simply nothing works !
Developer reply
Hi Kristián, your experience matters to us, and we want to help address your concern. Please reach out to us via Facebook Inbox/Twitter DM with your contact details, and our team will look into the same and assist you further.
I got a modification approval request via email, click here to approve, takes me to the app and then what
Developer reply
Hi Firas, we’d like to understand this better and assist you accordingly. Please share your contact details with us via Facebook Inbox/Twitter DM, and our team will reach out to take this ahead.
i dont know why app is not working properly and my unit is not showing there
Developer reply
Hello Andrew, we regret hearing about your experience and are here to help. Kindly reach out to us via Facebook Inbox/Twitter DM with your contact number and unit details, and our team will look into the matter promptly.
Absolutely jokers ?? misled deceived and manipulated?
Developer reply
Hi Mohamed, we regret that your experience has left you feeling this way. We take your concerns seriously and would like the opportunity to look into the matter. Kindly share your contact details with us via Facebook Inbox/Twitter DM so that our team can review your concern and provide further support.
Family account is very restricted
Developer reply
Hi Walid, we understand the service did not meet your expectations, and we’re here to assist. Kindly share your contact details with us via Facebook Inbox/Twitter DM so that our team can review your concern and provide further support.
Excellent platform !
Developer reply
Hello Franz, we’re pleased to know you had a positive experience. Thank you!
I think Damac is the worst of all the developers in UAE. Their main problem is their collection process where they look at you as someone who borrowed money from them and you have to pay back, with shark interest of course.. You feel you are dealing with a bank or a shark loaner and you owe them money, not a developer that you are paying him UPFRONT to build something for you using your money and charge you profit on top! shameful
2 people found this helpful
Developer reply
Hello, we understand that delivering the right experience is essential and would like to look into your concerns further. Kindly share your contact details with us via Facebook Inbox/Twitter DM so that our team can provide further support.
just had my Noc done with Ms. Soulaf she was very helpful; quick . Thank you Soulaf
Developer reply
Hi Sabin, thank you for the lovely shout-out to Soulaf! Your recognition is truly appreciated, and we’ll be sure to share your kind words with her.
From 221 saved reviews since 26 Oct 2020, all countries.
Share of the 179 negative reviews that mention it
“No otp was sent to the phone after calling Damac they said oh is a bug, we will fix it.”
“But lately already more than 1 month I can't log in.”
“I tried to request a new apartment key and it was impossible to do and im a UX designer 🤔 I had to go to reception and even they couldn't figure it out righ…”
“slow and buggy.”
“Lots of graphics, bad UI, keeps crashing...”
“I think they invested so much money on this app just to look nice and professional at login only...”
Share of the 32 positive reviews that mention it
“Good interface and easy to use for my unit requirements.”
A drop after an update usually means the update broke something.