Loading…
CompareOpen in Google Play
it is easy to use and fast ,you can use a guest and get it done fast,specially if this is your second time doing it.
1 people found this helpful
When you try to report a Fiber outage it defaults to reporting an energy outage instead. No work around. Then the energy guys call you and tell you it has happened to others using the app as well so you have to call in the report instead. Also, multiple times when trying to sign in to the app it doesn't recognize my password so I have to reset it.
1 people found this helpful
User Unfriendly. No Customer Service or Tech Support. Had to go to MLK Building to get assistance just to pay my bill. What good is an app when they make it impossible to pay a bill?
2 people found this helpful
worse app in history can't even sign up
Can't even get logged in. Every time I put my info in it says can't connect to the internet? So broken
THE SINGLE WORST customer service I know and have met. cannot EVER get in touch with an ACTUAL person, instead it is all a bunch of robots and automated responses. For a business like this, this is LAZY!
5 people found this helpful
love it
having trouble with this app since the power outage. it's showing my bill Is almost 400 dollars. I have call epb 3 times and it's still not working right
Older version was far better I had zero complaints about the version of the app from a few years back. The worst part is that you have to log in every time you open the app. Beyond that the stats on usage do not display as nicely as the older version. Disappointing from a company that is otherwise so great!
3 people found this helpful
update: the biometric login is working normally again. The app covers most of what you can do on the web, minus a longer history of usage. Does make it easy to report an outage and monitor repair progress. They made a significant update to the app and now the biometric sign in didn't work. If this is fixed, we'll be back to five stars.
11 people found this helpful
From 149 saved reviews since 23 Jun 2017, all countries.
Share of the 93 negative reviews that mention it
“I will re-do this review when the issue is resolved, but right now when I'm trying to log in, I just keep getting the message, "EPB is currently experiencing…”
“Could see outages and my usage in real time, but my phone using Google OS updated, and now it won't open.”
“I will re-do this review when the issue is resolved, but right now when I'm trying to log in, I just keep getting the message, "EPB is currently experiencing…”
“I'm on prepaid service and i need a app that gives detail about my service, money used, and how much wattage I'm using .”
“What good is an app when they make it impossible to pay a bill?”
“Worked great in the beginning, but since the update to add the payment option, it has not worked, nor does it show any information.”
Share of the 44 positive reviews that mention it
“Love this app!”
“Convenient and easy to use.”
A drop after an update usually means the update broke something.