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CompareOpen in Google PlayRemote control not working today. "Due to technical difficulties you may experience some interruption with EMBER. Please note that you can control your device manually" Hey Ember please note that some of us depend on remote control and it was sold as a system that could be controlled remotely. You still don't have an official Home Assistant integration in 2026.
EPH Ember App Extremely Disappointing As a heating engineer, I rate EPH’s thermostats and RF controls highly, but the Ember app is absolutely diabolical. I spent 1.5 hours in front of a customer trying to set it up. Even after connecting, the customer could turn the heating on but couldn’t turn it off through the app. I’ve fitted Hive, Salus and ESI without these problems. EPH, your app lets your excellent hardware down badly. My advice to other installers and customers: avoid the Ember syste
1 people found this helpful
honestly, its bad. try this "pending sync" or even "waiting for boiler" if there is a technical reason for a delay in the heating or water firing up, you have to introduce some sort of indicator. Constantly worrying about your new heating system is a pain
I had left a negative review but, I`ve now changed my mind. This was after contacting the help line provided. The person I spoke to was really helpful in identifying the problem I was experiencing and really helpful in setting up my Ember device.
app will not connect to the smart link box
Developer reply
HI Agatha, thanks for your review and feedback. This can sometimes happen if the app is open in the background. Try closing EMBER fully when you are not using it and your issue may resolve. Feel free to get in touch with our technical team if you would like some help - Terry EMBER Support
The app is working well. I have had it for one year and have no complaints. the odd glitch where heating looks still tonbe on but a refresh of the app sorts that out and it only happened a couple of times. overall excellent controls and has been great to have all year.
25+ yrs working in the Telecoms industry and I can say with absolute certainty that this is the worst App I have ever had the misfortune of using. How professional Heating & Plumbing companies are continuing to recommend installation of this system is beyond me. Avoid at all costs
I got scared of seeing reviews, but so far the app is working fine... It takes up to a minute for the thermostat to pick up changes you do on the app, but I didn't experience any real problems. I'll see about long term usability.
does not work on my Moto phone
Trying to change temp but the change constantly fails and will not change
From 202 saved reviews since 4 Feb 2019, all countries.
Share of the 120 negative reviews that mention it
“Update 16/1/21 - not working yet again.”
“The 1 hour boost button option on the app is always set to 00:50.”
“There is usually no issue with it connecting to WiFi and letting me know the current temperature in each zone.”
“If the thermostat battery dies, the heating just stays on (our device was faulty and had to be replaced by EPH).”
“If I knew this I would of saved £100 and purchased a cheaper room stat as the only reason I purchased this was for the mobile app so I could monitor and turn…”
“Takes forever to turn off and on the heating, and it is impossible to find any real information for this problem.”
Share of the 65 positive reviews that mention it
“Programming was simple to do.”
“Tells me to check wifi but everything else is working so I don't think the problem is my wifi or phone connection.”
“I just got it and already love it.”
“Subscription free way to control your heating system.”
A drop after an update usually means the update broke something.