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CompareOpen in Google Playunable to get the app to stay on. keeps saying it has a bug! Esure...please fix this ASAP!!!!
Developer reply
We're sorry to hear this! Please clear the data and cache for your app by going to your device settings. This should resolve your issue. In case you are still facing the problem, please send a copy of your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
I previously left a 2 star review saying about my car wasn't even on the app after changing the number plate and you told me to clear cache and data. I did that and it worked so thanks for the info. I've improved my opinion as you can see. It's good now that's fixed but not a 5 🌟 imo hence the 4. Thanks
absolute diabolical experience using the app. especially when in live chats that disconnect when you switch to another task for a second.
1 people found this helpful
Developer reply
Thank you for taking the time to leave us a review. We appreciate your feedback regarding the app. Please note when using live chat after 2 minutes of inactivity the chats do close. If you're still having trouble with your app, please clear the data and cache for your app by going to your device settings.
no problems whatsoever.
Developer reply
Thank you for your excellent review, Michael.
am having issues with the app. the app is not opening on my phone. he keep telling me the app has a bug
4 people found this helpful
Developer reply
We're sorry to hear this! Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please click the Need Help option on the website https://bit.ly/4b9ET8L to connect with our Live Chat team who can assist you further. Thank you for the review.
very professional thanks
Developer reply
We appreciate your review Mohammed!
useless! couldn't even log in on the app. It kept telling me to use the email associated with my account but I WAS! uninstalled immediately. EDITED to respond : I don't want to "live chat" with you, I wanted the app to work as it should. I haven't got time to sit and chat about how your app doesn't work. I KNOW the email address is correct because I can log in just fine from the internet, just NOT the app! So its YOUR app not MY email.
4 people found this helpful
Developer reply
Thank you for taking the time to leave us a review. We appreciate your feedback regarding the app. We're sorry you have faced issues with the email address. We suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
the app doesn't open it just instantly crashes
1 people found this helpful
Developer reply
Good morning, Kerry. We're sorry to hear you're experiencing issues with the app. Please send your review along with your policy details to trustpilot.feedback@esure.com, and we'll investigate this further for you. Thank you for taking the time to leave your review.
great app, full information on insurance including tax and mot, will also find local garages
2 people found this helpful
Developer reply
Thank you for the kind review Phil!
so easy to use, cheapest provider and I could renew my car tax through the app, amazing!
4 people found this helpful
Developer reply
Thank you for the review Steve, we appreciate your feedback.
From 58 saved reviews since 3 Mar 2025, all countries.
Share of the 18 negative reviews that mention it
“I haven't got time to sit and chat about how your app doesn't work.”
“couldn't even log in on the app.”
“I KNOW the email address is correct because I can log in just fine from the internet, just NOT the app!”
Share of the 38 positive reviews that mention it
“easy to use and handy to have your documents available”
“love this app!”
“good I like it think you”
A drop after an update usually means the update broke something.