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Rubbish app. Using an app takes 3 times longer to pay for the fuel that from in the till. The app constantly has problems with card authentication, no matter what card is used. More frustration than benefits.
Developer reply
Thank you for your feedback, Mr Michu. This isn’t the experience we aim to provide. Please contact our Customer Care team at customer.care@chd.exxonmobilsupport.com with details of your device and app version so we can help.
Just installed the latest update with high hopes. It won't even get past pump selection..
8 people found this helpful
Developer reply
We are very sorry for the trouble you experienced using our app and for the inconvenience caused at the pump. Please contact our customer care team at customer.care@chd.exxonmobilsupport.com so we can look into the pre-authorisation holds and resolve this quickly. Thank you for bringing this to our attention.
was a great app..... until the upgrade which made it super slow and clunky. Now it's actually unusable - back to walking into pay. There's progress for you.
1 people found this helpful
Developer reply
Dear Wayne, thank you for your feedback. This isn’t the experience we aim to provide. Please contact our Customer Care team at customer.care@chd.exxonmobilsupport.com with details of your device and app version so we can assist you and help improve your app experience. We appreciate your patience.
awful. takes money and then doesn't work! since the updates a while ago it rarely works. I've had to stop using it
1 people found this helpful
Developer reply
Thank you for your feedback. This isn’t the experience we aim to provide. Please contact our Customer Care team at customer.care@chd.exxonmobilsupport.com with details of your device and app version so we can help.
Has anyone got this app to work reliably? Today it took ages for it to find the station I was at, and it never did bring up the option to choose a pump and payment. Two people filled up and paid inside in the time I was waiting on it. The previous Esso app was so fast and reliable. I thought Esso wanted us to use the app, but I'm inclined to delete it.
1 people found this helpful
Developer reply
Thank you for your feedback. We’re sorry for the inconvenience. Please contact our Customer Care team at customer.care@chd.exxonmobilsupport.com with more details so we can look into this further and assist you.
Works fairly well integrates with nectar card fairly easy however sometimes doesn't scan properly at some fuel stations however is fairly easy to find everything you need. Loads fairly fast however sometimes in areas with worse signal can take slightly longer.
Developer reply
Dear Theo, thank you for your feedback! If you ever need support you can contact our Customer Care team at customer.care@chd.exxonmobilsupport.com, and they'll be happy to assist you and help improve your app experience.
takes absolutely ages to load, and often doesn't work.
Developer reply
Thank you for your feedback. We’re sorry for the inconvenience. Please contact our Customer Care team at customer.care@chd.exxonmobilsupport.com with more details so we can look into this further and assist you.
Even logging in is such a damn hassle.
Developer reply
We’re sorry you’re having trouble logging in. Please contact our customer care team at customer.care@chd.exxonmobilsupport.com so we can assist you. We appreciate your input and are committed to improving your experience with the app.
WHAT IS IT WITH THIS APP AND PAYMENTS???!?!?!!!! Two failed transactions which take up £200 of reserved money until Esso's junk system figures it out.
4 people found this helpful
Developer reply
Sorry for the frustrating experience. This isn’t what we expect from the app. Please contact our Customer Care team at customer.care@chd.exxonmobilsupport.com with details of your device and app version so we can look into this issue for you.
Don't use! Didn't allow me to fill up the amount I paid for. I paid for £30 and it stopped at £27.50. It might only be £2.50 but it is my £2.50 not theirs. That's over 8% of the sale missing from my purchase. If they do this to others then it adds up in their pocket
1 people found this helpful
Developer reply
Dear Brian, due to technical limitations, app users are able to fuel up to 93% of the preauthorisation amount. We recommend selecting a preauth. amount that is a few pounds higher than the desired fuel amount. This helps ensure a smooth fueling experience. For any further information, please contact us at customer.care@chd.exxonmobilsupport.com.
From 239 saved reviews since 2 Nov 2018, all countries.
Share of the 202 negative reviews that mention it
“I was told by the staff on the speaker that the pump via app is not working.”
“The first time I tried, it just wouldn't do anything, the second time I set the amount then I had to verify it on my banking app, then it took ages before I …”
“The first time I tried, it just wouldn't do anything, the second time I set the amount then I had to verify it on my banking app, then it took ages before I …”
“I've had it installed for a while now and only tried to use it a handful of times, only once had it worked, even then still very glitchy to the point I had t…”
“After the update all the progress i made through the offer was gone even though the offer was supposed to end on 30/11.”
“Maybe Esso should offer free WiFi to people using the app, which might make it more reliable.”
Share of the 19 positive reviews that mention it
“Other than that it's brilliant, so quick and easy to use.”
“A bit embarrassing when all the other customers think you've driven off without paying but the staff member was polite and friendly.”
“I've dropped a star because the app shows a graphic for when I'm fuelling...”
A drop after an update usually means the update broke something.