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after new update I can't login with the correct info keeps saying wrong info, stop changing things that work... so stupid
Absolutely Useless! The WORST!!! Still after SEVERAL Online Conversations With Customer Service This App Qualifies As Garbage! 8/2026. The Have NO PROBLEM CHARGING LATE FEES AS I HAVE ALWAYS ATTEMPTED TO MAKE AND MAINTAIN MY 100% ON TIME PAYMENT STATUS!!!
1 people found this helpful
Developer reply
Hi, We would like to chat with you with regards to your experience with us. Please contact the number on the back of your credit card.
The app won't let me log in. OTS codes won't send to my phone. App refuses to send emails either. Customer Service refuses to tell me the balance of my card nor accept any payments over the phone. Edit: They disabled my login information completely. Customer Service is still refusing to let me pay my card bill but is instead charging me to reactivate my account.
Developer reply
We sincerely apologize for the troubles you've had with the app. I was not able to locate your account. Can you please provide additional information? We do not charge to reactivate an account.
finally got to a live agent just for her to tell me she can't help and transfered me to an assistant. a automated machine to send me to their web site.🤣 can't make this up. I spent all day trying to get an account here. complete rubbish.
Developer reply
We apologize for the difficulties you experienced when calling in. We were not able to locate an account with the limited information provided. If you would like some assistance or additional information, please contact us at 1-866-706-5543 and we will be happy to help you further.
This is not a review of the First Progress credit card. I've had mine for years. But their app is garbage. I've tried numerous times to sign up for Auto Pay, the app says I'm signed up for auto pay, but no payment is ever taken from my account and I'm hit with a late fee. Called into their phone number only to find out you can't even sign up for auto-pay over the phone. Just tried via the web portal and hopefully this one works. Disappointed.
1 people found this helpful
Developer reply
Sorry to hear you are not happy with the app. We continue to work to improve the app for better Customer experience. We would like to chat with you with regards to your experience. Please contact our Customer Service team.
If you keep the app updated. your fine. I had this app is very excellent. no problems.
Developer reply
Thank you so much for your review and for being a First Progress customer!
There are better secured credit cards available, spend a few moments to find them. First Progress cards don't have a chip or NFC and cannot be added to Apple or Google Wallet. The physical card looks like it's from the year 2000. FP closed my account and I didn't even notice at first because I never use it. Getting my deposit back to about a month, and I had to be persistent.
1 people found this helpful
Developer reply
Sorry to hear you were not happy with your account or card. Thank you for trying the First Progress credit card.
I want to quit from this credit card I don't used it, and charged me 35$ dollar for nothing 😑
Developer reply
Sorry to hear you are not happy with your account. Please contact our Customer Service department and we will be happy to review your concerns with you.
why on earth do you need my location. this is why I will be canceling my card. shady bank.
Developer reply
Sorry to hear you are not happy with your account. Please contact our Customer Service department and we will be happy to review your concerns with you.
They charge late fees even when the payment is received on time. Then the customer service team acts incompetent and says they can't help. Update to the reply: Yes, I can read. My payment shows as posted to the account, each month, 10 days before the due date. And each month, 10 days after the payment has POSTED, you hit me with a $41 late fee. I'm sending in payments via check, 2 weeks before the due date, and you still hit me with late fees. Fix it. I have a lawyer working on this.
2 people found this helpful
Developer reply
Our Terms and Conditions does list out when a late fee will be applied to the account. Please contact our Customer Service team and we will be happy to review your account with you.
From 187 saved reviews since 19 Feb 2021, all countries.
Share of the 148 negative reviews that mention it
“I don't recommend getting an account with them ever!”
“No online bill payment unless you go through your banks "Online Bill Payment" which merely sends a paper check.”
“The app is virtually useless, calling in a payment costs extra money but this apps online pay option is to tell you to set it up on your banking app.”
“Force stopping or closing app doesn't work.”
“Trying to build credit honestly should not be difficult.”
“takes a week for payments,transfer or anything to happen.will report to the credit reports immediately though and hurt your score....hold times for customer …”
Share of the 29 positive reviews that mention it
“Easy to use and simple for me love this app 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽”
“💳🔥 Easy to check my balance, payments, and progress without stress.”
“I think this is the biggest issue myself and others have had up to this point.”
“Easy to use and simple for me love this app 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽”
A drop after an update usually means the update broke something.