When I made an inquiry about what was involved in discontinuing service, they didn't respond with actual words; they immediately cut off our service. When I contacted them and communicated the problem, they agreed to reactivate it.........for a charge. Left with no choice, I agreed as I needed access to data. The service was supposed to run throughout January; we could no longer access it on 1/31. It was worth it going back to them for anything. Just avoid this company, please.
Horrible Tracking. Salesman will lie and say you have 24/7 recording uploaded to the cloud. This is a lie. You only have little clips when one of Fleetsharps premade notifications go off There is no mobile live view of your GPS/ dash cam on the mobile app. And the live view of the desktop only offers one minute clips. Pathetic Customer service does not answer phone calls or emails after weeks and months. Do not get any of their services. Horrible app and horrible service. 0 / 5
2 people found this helpful
Developer reply
Thank you for taking time to leave feedback on the app. We understand the necessity of being able to see, real time into your fleet vehicles and are working to include the Live View dash cam feature in the Android app in a future release. We're sorry to learn of your experience with our Support team and will get this feedback to them immediately.
I use Jobber and wanted to integrate this GPS solution. I paid for the physical product, and they were super efficient and timely at withdrawing the money from my account + monthly payments. But that's where it ended. I couldn't set it up, and found no one to help. The email response speed was literally 3 weeks IF they respond! Phone calls were dead air. The website is littered with dead links especially in the help section! So I cancelled. This is just bad business. I want my money back!!
Developer reply
Thank you for taking time to leave feedback on the app. We're sorry to learn of the poor experience you had and have passed along your review to help improve our customer support.
The app is not functional. How can I message my guys when it won't run. I can't even send a message from the app. App needs overhauled
2 people found this helpful
Developer reply
Thank you for letting us know that the app isn't working for you. Your account representative should be reaching out to you shortly about this if they have not already.
This app does not open whatsoever
3 people found this helpful
Developer reply
Thank you for letting us know that the app isn't opening for you. Please delete the app and download it again from the Play Store. If that doesn't resolve the issue, contact us at 844-498-9450 or by email support@fleetsharp.com so that we can help get this resolved for you.
a companion application to the FleetSharp tracking system.
1 people found this helpful
Developer reply
Thank you for taking time to leave feedback on the app!