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Sucks! Very slow and hard to connect most times, better off without it!
Developer reply
We're sorry to hear about the issues your'e having! We'd love to understand more if you can send a bug report from the app or contact our support team at +18447926071.
ok
Developer reply
Hi Jessickah, can you please provide details so that we know the reason for the low rating. This will help our team to improve our app and serve you better. Looking forward for your response. You can also reach out to +18447926071.
I’ve been using this app for 10 months, and I have to say it’s the worst app I’ve ever used. It suffers from constant crashes, frequent loading screens that last for long periods, and errors that simply display codes to the user. If you aren't within 3 feet of the router, it doesn't work.
Developer reply
Luis, we're sorry to hear of your ongoing issues. Please contact our support team at +18447926071 so we can learn more about your issues, especially the crashes, and how the FuelCloud system is installed to help us understand the errors you are seeing
doesn't connect
Developer reply
Hi, we're sorry to hear about your connectivity issue! Please contact our support team at +18447926071 and we'd love to see how we can get this resolved for you!
Doesn't always hook up with the system.
Developer reply
Hi Kevin, we'd love to help get your system to always hook up as expected. Please don't hesitate to reach out to our support team at +18447926071 and we'd love to help you out!
great app, easy to use,
Developer reply
Glad you like it! :)
My company has wifi set up for only the fuel cloud units we use. Each unit does NOT have internet access, just puts out a wifi signal to connect to to fuel with. This new update now requires an internet connection and LIMITS the amount of times we can fuel without internet access. So I can only fuel up so many times at my own company's fuel islands because Fuel Cloud wants them to buy internet for the fuel pumps? Why?
2 people found this helpful
Developer reply
It appears your phone does not have cellular internet available, causing the app to appear offline and apply an offline transaction limit set by your company. An internet connection through the connected phone has always been required for transactions to be uploaded online. Please contact support if you continue to experience transaction limits.
dont work i can't get the app open
Developer reply
Edwin, we're sorry to hear the app is having trouble opening on your phone. Please contact us at +18447926071 and we will figure out why you are not able to open the app. Thanks!
Updates are required, but they won't download into my phone. Time to delete another useless app from my phone.
1 people found this helpful
Developer reply
Gary, sorry to hear about your issues updating the app. If you want to contact us at support@fuelcloud.com, a member of our support team would be happy to assist you!
This app is always running in the background collecting info. And whenever I force stop it when I'm not using it it has trouble connecting the next time
2 people found this helpful
Developer reply
We understand that connectivity issues with the pump is never enjoyable and we are constantly looking at how we can improve app connectivity. We would like to clarify that we don't collect any external info when the app is in the background. Background support is only used to maintain a pump connection when the app is in the background!
From 34 saved reviews since 3 Aug 2017, all countries.
Share of the 14 negative reviews that mention it
“It suffers from constant crashes, frequent loading screens that last for long periods, and errors that simply display codes to the user.”
“It suffers from constant crashes, frequent loading screens that last for long periods, and errors that simply display codes to the user.”
“Always in offline mod regardless of my connection.”
“This new update now requires an internet connection and LIMITS the amount of times we can fuel without internet access.”
Share of the 17 positive reviews that mention it
“Easy to use”