★★★★★Niccol Bv1.0.0.118.21 Nov 2026
sucks
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The app loses my window unit at least every other month. When it does, resetting is the only fix and you'll lose all schedules every time.
Nice for scheduling, turning on and off. Would be nice to be able to descale from the app.
the app will not connect reliably to my washer.
Works......sometimes
dashboard layout still not saving despite this update saying it should
5 people found this helpful
I signed up credit username and the password gave it everything you asked for information wise. I said, I am for my supposed incorrect. The bad credentials, not for me
Developer reply
We want to review the situation with your login issue further. Please contact our support team at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com. Michael@SmartHQ
app never goes past the first title page
Developer reply
We want to review the situation with your app further, Shaz. Please contact our support team at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday 9am - 3pm ET, or email connected@help.geappliances.com. Michael@SmartHQ
Love the functions and user friendliness
Developer reply
Thanks so much for taking the time to leave a 5-star review, Griselda! We love to hear that you're pleased with the app. Michael@SmartHQ
not sending out of temperature notifications food getting ruined
Developer reply
Tony, we recommend that you open the app, tap the three horizontal lines on the top left of the app - you will see a Sign Out option at the bottom. Sign out and delete the app. Redownload the app and sign in. If the issue is not resolved please contact our support team at 1-800-220-6899 or email connected@help.geappliances.com. Michael@SmartHQ
From 251 saved reviews since 8 Apr 2020, all countries.
Share of the 183 negative reviews that mention it
“The device itself is on the network, I can see it registered to my 2.4Ghz Wi-Fi.”
“All this extra junk when all you really need is the app to control the air conditioner.”
“It's crazy how you can pay $3000 and it doesn't work as well with wifi as products that are < $10.”
“Update 4-29-26 I did contact GE and found out that only one account can connect to any device and I had to use my wife's login to connect to it.”
“Appliances disappear from the app and are nearly impossible to restore.”
“Please let me manage and control it quickly instead of shoving ads in my face.”
Share of the 45 positive reviews that mention it
“Love this app to keep check on my appliances while I'm outside the home at work but the only issue I have with it is that The app does not let you know when …”
“I was having other random problems on my smart speakers so I made the plunge to the Gemini upgrade and all of a sudden my laundry notifications are being ann…”
A drop after an update usually means the update broke something.