CompareOpen in Google Play
nalla app
Developer reply
Thank you for your 5-star review! If you have any concerns or experience any issues, please contact us at care@geniebook.com with your registered email address, or WhatsApp us at +65 8268 7394. We'll be happy to assist you. We appreciate your support and hope your child continues to enjoy learning with us!
very good
Developer reply
Hi Neo Marcus, Thank you so much for the 5-star review! We’re really glad to hear that you had a very good experience. If there’s anything more we can support you with, feel free to reach out to us via care@geniebook.com or WhatsApp us at +65 8127 535 anytime😊😊
I am having trouble attending class. App is not working. Contact me asap
Do not subscribe to geniebook if your children is primary 5 and below. Children are never motivated to login to do their studying and despite their constant saying they will help you motivate your kids. It doesn't work. Money and time wasted. The live lesson starts at 8pm which is not friendly for working parents.
1 people found this helpful
Developer reply
Thank you for your feedback, Elli. We're sorry that your experience hasn't met expectations, We understand your concerns about motivation and lesson timing. Your input is valuable as we strive to improve. Please contact us at care@geniebook.com if you need further assistance.
They scammed my child for the bubbles thing and she is very upset with it because all her hard efforts to buy that watch and now it's all gone the watch was a toy and it only lasted a few minutes so the bubbles thing is kind of a scam
Developer reply
We apologize for any frustration caused. We value your feedback and would like to investigate further. Please contact us at care@geniebook.com so we can assist you and resolve this issue promptly.
Keeps sending phone notifications that some teacher has "replied your question" but golly, who is using it? I'd already request cancellation since 4 days ago, radio silence. Finally, today the salesperson said ok will process my refund request, then such notifications spam start. Best thing is when I go into the parent app to view message, notifications page is EMPTY. As if Halloween isn't over and someone is sending me message after message from beyond the crypt.
3 people found this helpful
Developer reply
We apologize for the inconvenience. Rest assured, we're looking into the notification issue and refund process. Please contact us at care@geniebook.com with further details for assistance.
its just trash
Developer reply
We apologize for your disappointment. Your feedback is valuable to us. Please reach out to care@geniebook.com with specific details so we can assist you further.
Pure useless.Always beg people to use it but I can't even use it because it is a premium feature.
Developer reply
We apologize for the inconvenience. Your feedback is important to us. Please contact us at care@geniebook.com with more details so we can assist you further.
Please have the parent app in landscape mode .
1 people found this helpful
Developer reply
Thank you for your feedback. We appreciate your suggestion regarding landscape mode for the parent app. We'll consider it for future updates. If you have any further feedback or questions, please feel free to contact us at care@geniebook.com.
Can't even sign up lol. Kept asking me to open genieclass video n install chrome, all of which I have. I only wanted to sign up
Developer reply
We apologize for the inconvenience. Please email us at care@geniebook.com for further assistance.
From 39 saved reviews since 21 Sept 2018, all countries.
Share of the 17 negative reviews that mention it
“Online lessons Notifications doesn't work after latest updates.”
“Not worth the money spent.”
“Cannot login, keep asking me to update but I have reinstalled and yet cannot open app”
“Now the app is a bit too slow and it needs to take some time for it to load so that I could see it”
“Online lessons Notifications doesn't work after latest updates.”
Share of the 19 positive reviews that mention it
“You the best 👌 i love it when i get bubbles”
“Easy to understand, easy to use with complete information according to the subject learned.”