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Tried to sign up but it won't find my address. Won't let me enter it manually either
Developer reply
Hi John, thank you for reaching out. I apologise for the inconvenience this issue may have caused. Can you please reach out to us directly at hello@getbits.app so we can help resolve this? Thanks / Zeek
brilliant service love it
I can't even get passed the 4 digit registration code. I tried emailing customer support and just got an ai bot that took me round in circles and didn't help at all! It would be great if I could talk to a human
Developer reply
Dear Juno, We’re sorry to hear about the difficulties you’ve experienced with registration. Unfortunately, we weren’t able to locate your support request. Please contact us at hello@getbits.app with the email address linked to your account, and our team will be happy to assist you. Kind regards, Marina Bits Customer Support
change my account with an AI bot. with telling it a number I don't have and don't remember...great yeah 🤦
Developer reply
Dear Andrew, We’re sorry for the confusion around the number requested. We understand you may not remember or recognise it. Unfortunately, we weren’t able to locate your account. Please contact us at hello@getbits.app, and our team will be happy to help you regain access. Kind regards, Marina Bits Customer Support
absolutely waste of time. the card can not use, not even for 10£ and all now I can not purchase gift card although it says 500£ in store credit. cancelled it immediately.... of which they were very accommodating.
Developer reply
Dear Naomi, We’re sorry to hear about your experience with the card and gift card purchases. Unfortunately, we weren’t able to locate your account. Please contact us at hello@getbits.app so we can look into this further and assist you. Kind regards, Marina Bits Customer Support
took payment then wouldnt accept my phone number. told me to buy a new number to fix this 😆😆 ill
Developer reply
Hi Steven, thanks for the feedback. I’m sorry for the inconvenience you faced while trying to register your account. We’d love to help you resolve this issue. Please send us an email at hello@getbits.app, so we can assist. Kind regards, Zeek (Bits Customer Support)
easy app
awful app. no information, no one available for help, pay £14 month subscription and god knows why. don't bother.
Developer reply
Hi Jamie-Louise, thank you for the feedback. I apologise for the inconvenience you have experienced. Please reach out to us at hello@getbits.app so we can assist you with any concerns or questions you may have. Kind regards, Zeek (Bits Customer Support).
its saying my email is wrong but it's right am not happy with the issue and l will delete everything soon if it goes on like this, Mr m proctor
Developer reply
Hi Mr Proctor, thank you for the feedback. I apologise for the inconvenience you have faced. Could you please send an email to hello@getbits.app so we can help look into this issue? Looking forward to your email so we can assist. Kind regards, Zeek (Bits Customer Support).
horrible exposes your personal info to others without any opt out do not use
Developer reply
Hi Vlad, We’re sorry to hear about your concerns. Your personal data is handled securely by Bits and in line with our data protection obligations. If you would like to request deletion of your personal data, please email hello@getbits.app, and our team will be able to help. Kind regards, Leenesh Bits (Customer Support)
From 219 saved reviews since 20 Apr 2020, all countries.
Share of the 150 negative reviews that mention it
“I paid £62 for a monthly fee and a store limit, then found out the money was taken out immediately not knowing what I could purchase.”
“When you log in it shows the limited places you can get gift cards for.”
“App keeps crashing since the last update.”
“Took a week, explained myself twice, was asked for proof it's impossible to provide and I've heard nothing since.”
“At first I thought it was cool the idea of a virtual CC as I shop online quite a lot but at the moment I realised what it really was, I changed my mind immed…”
“These lower priced options make barely any change to your credit score whatsoever, so they use these adverts to lure you in, make you think you'll be paying …”
Share of the 59 positive reviews that mention it
“Overall real easy to set up, you font have to breath yourself, trying to afford payments just pick an option that is right for you, if you find yourself in a…”
“I do think the pricing for the premium services could be improved, or at least have a sign up offer?”
“I was a bit dubious to begin with, you know....paying money to a credit card that doesn't actually exist and you can't spend money on, but within a year my c…”
“brilliant service love it”
A drop after an update usually means the update broke something.