Exceptional Fintech innovation
Disappointing experience. The app imposes restrictive withdrawal fees (up to ₦50) and limits how much of my own funds I can access, even when meeting the minimum balance requirements. I waited through the latest update hoping for improvements, but the functionality remains poor and frustrating to use. I only kept it long enough to transfer my funds out and close the account. I cannot recommend this app until these financial restrictions are addressed.
2 people found this helpful
Developer reply
Hi Coding Studio, we’re sorry this felt frustrating. FLEX does not block access to your funds. Limits are tied to verification levels in line with regulations. We’d like to review your account and clarify what happened. Please contact us through the Support tab in the app or techsupport@yourflexpay.com so we can assist directly.
very annoying app I couldn't been able to make a withdrawal from my account ever since I created and I was busy sending my money inside, just keep telling me couldn't find the merchant. what an annoying app
1 people found this helpful
Developer reply
Hi there, we’re sorry for the experience you’ve had. It sounds like you may have tried paying a merchant that isn’t currently activated on FLEX. Please reach out through the Support tab inside the app or email techsupport@yourflexpay.com so our team can assist you directly. We’ll make sure this gets resolved quickly.
the app is cool
Developer reply
Hi Nifemi, we appreciate that! Glad you’re enjoying FLEX. We built it to keep things fast, cool, and effortless. Tell a friend to give it a try too.
The app looks good and I like the visuality of it
Developer reply
Hi Marvelous, thank you for the kind words! We’re glad you love how FLEX looks and feels. Design and ease are at the heart of what we do. Tell a friend to try it too; we think they’ll enjoy the experience.
Very easy and soft app❤️
Developer reply
Hi Stephanie, we love hearing that! Thank you for sharing your experience. Our goal has always been to keep FLEX smooth, easy, and stress-free. Tell a friend to try FLEX too; they’ll thank you later.
This has to be the best app I've experienced in Nigeria. Everything is so seamless.
Developer reply
Hi Friday, we appreciate this so much! It means a lot to know FLEX is making things easier and more seamless for you. Keep enjoying fast, secure, stress-free payments every day.
I funded my account with 500 when i logged in at first, and I was told that, I'll have 250 as a welcome bonus, making a total of 750, 1 month after my account is empty, I can't access the fund in the account it's reading 0.0 balance. As how?
1 people found this helpful
Developer reply
Hi Yakub, thank you for your review. Your funds and bonus are never removed without a transaction. Please reach out to us directly through the Support tab in your FLEX app so we can review your account details and resolve this quickly.
My problem with the app is why can't I transfer to another bank. It's only flex to flex account So like if I have money on the app and I want to transfer to someone that doesn't have the app, I can't do that??
Developer reply
Hi Debbie, thanks for your feedback. At the moment, transfers are only possible between FLEX users. This setup helps us keep transfers instant, free, and secure for everyone on the platform.
I have been trying to open it but it keeps telling me something went wrong, please what do I do
Developer reply
Hi Ifeco, thanks for letting us know. Please close and reopen the app, ensure you have a stable internet connection, and try again. FLEX is built for fast, secure access anytime you log in, so once this is resolved you should be able to get in smoothly. If it still doesn’t work, contact us at techsupport@yourflexpay.com so we can help you directly.