Their customer service is painful. The automated service sucks and then the hold is forever. And then i had not received an item and it took several calls to get that sorted
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Their customer service is painful. The automated service sucks and then the hold is forever. And then i had not received an item and it took several calls to get that sorted
THE BEST APP EVER . I WISH FOR AN EASY WAY TO KEEP A WISH LIST. RETURNS ARE A LITTLE DIFFICULT BUT PRICE IS SO GOOD . THANK YOU GILT !
Everything I've ever purchased has met or exceeded my expectations. The app is very easy to use. I love the merchandise on this app!
1 people found this helpful
Great selection. Fun shopping
I really like all the ideas. And the price is very good.
I continue to love this site - great products and the app is convenient. ... Easy to use. Fast check out. Love this site ... great app.
2 people found this helpful
overall, I love the site, it's offerings, and killer prices. where they still lack in my experience is in customer service, and addressing order issues that arise. I've been denied a return on an over 300$ item that was mismarked size, under a one size fits most in women's, but it arrived as a osfm childs. their misrepresented error, should not become my financial loss. A different issue they refused to fix was a defective item with sewing flaw; "final sale, sorry". seriously? buyer beware!
Terrible UI with dumb error handling
LOVE the Gilt app... luxury merchandise with the ability to use Afterpay makes it even better! Highly recommend.
Great deals and products. One of my favorites!
From 231 saved reviews since 26 Nov 2018, all countries.
Share of the 43 negative reviews that mention it
“I am giving it two stars because it was working great when it allowed me to log in but now gives a null error.”
“App has function that will cause you to untintentionally make purchase.there is a pop up on the checkout page that asks if you like the app.”
“The app doesn't work anymore for months now and I have installed it because of that.”
“If you click to close the pop up the buy button is automatically activated.”
“Impossible to search on Google.”
“So many online merchants have been riping people off since the pandemic.”
Share of the 172 positive reviews that mention it
“I love this shopping platform so much and have been using it for years and got amazing deals on things I've been looking for.”
“I have the GILT phone app and also on my Laptop It's very easy to use.”
“The icing on the cake is free shipping for a year at price much lower than I'm paying for Amazon !!!!”
“Call it a wait-list or trying to find this item in your dice and color.”
“Great app has everything you can ever think of.”
A drop after an update usually means the update broke something.
“What i can say is that the shipping and payment portion ran smoothly, and was definately one of the pest, and stress free experiences I've had”