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App restarts twice then starts properly everytime I go to open it. A very basic app that doesn't do anything of real benefit. Compared to other gym software apps I have previously used I question why they have even bothered with this. No visit logs or helpful reports. Perhaps for smaller stand alone gyms this may be useful, but I personally find it of little use.
Crashes quite a bit. The website integrations has some recurring issues I've flagged over a year ago but the customer support as helpful as they are don't seem to fix the problem at all. Overall, the app is OK but could be improved with customer feedback. The problem is the feedback isn't listened to. I am a customer over 10 years now and still see the same recurring problems.
1 people found this helpful
So buggy! open the app it opens, closes itself and reopens. some days you go on there and it has signed you out and you're then unable to log back in - which is a nightmare for seeing classes/bookings.
There isn't a way to report bugs on the site it only leads you to a very limiting FAQs that is only very basic questions. Only Super Admins have power to change dumb little things like changing if a member can receive emails for the REQUIRED signing of the terms and conditions / club waivers, like why? Changing membership plans is over complicated for no reason, training new people is hard ONLY because of this over complicated for no reason system. I do not recommend.
Always logs out. What the point of it.
Won't allow me to get onto business. Search is not any use and I have reinstalled so many times.
is this broken? won't open Reset password online on laptop and now this all won't open using that password AND it won't send a reset link to reset it again. i'm tired of constantly resetting the password on this thing.
2 people found this helpful
barely functional due to extremely poor design. All I can access is who is signed up for my class. I cannot check client profile details (so I know who to look for and how to plan a class that works for them), see anything about their participation in other classes, see my own class details beyond timing, copy a client phone number to contact them, look up a client, etc. Past reviews do not make me hopeful the app will improve, as users have been raising these and other issues for 6 years.
1 people found this helpful
Constantly resetting on me when I first open the app. Now it's kicked me out and won't let me log back in. Won't tell me why just won't do anything when I hit log in, or forgot password. This is not the first time, I've uninstalled and reinstalled this app at least 6 times since it updated to the newer version. Never had problems with the original version.
5 people found this helpful
Always lagging and not showing the date , onle blank page.. I have uninstall and reinstall back multiple times, sometimes a few times in a day
From 45 saved reviews since 15 May 2018, all countries.
Share of the 38 negative reviews that mention it
“New version is not working, I cannot uninstall, reinstall, or even open the app.”
“Won't tell me why just won't do anything when I hit log in, or forgot password.”
“I don't know what happened but ever since the latest update this app is constantly crashing, I can't view my class attendees, and the only way to fix the iss…”
“Too many bugs, the app is slow as well.”
“No back button after clicked into client's details.”
“All I see is purchased packages.”
Share of the 3 positive reviews that mention it
“Nice and easy to use.”