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This is a withdrawal from our Business checking account, what is this for and how are you withdrawing money? We didn't sign up for this Google Fiber or these charges, please refund ASAP, thank you
Developer reply
Hi Lance, I'm sorry for any trouble here. Please reach my team at gfibercs@gfiber.com with more information and we'll take a closer look into this. -Clay
It is running extremely slow today and and i'm trying to get work done from home. This is frustrating!
Developer reply
Hi Janis, apologies for the negative experience with gFiber. Please message us with your service address at gfibercs@gfiber.com, and we'll work to make this right. -Gregory
won't open past logo. still nothing
Developer reply
Hi Irene, I'm sorry to hear that you're unable to access the gFiber app. If this issue persists following a full uninstall and reinstall of the app, please send me an email via gfibercs@gfiber.com with any further details, and I'll be happy to ensure that this report is investigated internally. -Luke
Love Google Fiber, but the "GFiber" app should be renamed "Something Went Wrong", because that's the message every time it boots. The 10/22 update says "bug fixes" -- which I think means they added some new ones. Garbage app.
1 people found this helpful
Developer reply
Hi Dana, I'm sorry to hear about the trouble you're having with our app since the new update. Please send me a message to gfibercs@gfiber.com, so I can gather some more details and get this to the proper team. -Brian
excellent connection everytime! fast n easy 2 connect
Developer reply
Hi Jackie, thank you for the 5 stars! -Clay
service is fine. can't log into the app at all
Developer reply
Hi Tito, thank you for your feedback. We’re aware of a login issue and are actively working on a solution. In the meantime, rotating your screen to change the orientation will make the login button appear, and a permanent fix will be released in our next update. If you are having a different issue, please reach out via gfibercs@gfiber.com. -Brian
very good day..
Developer reply
Hi Reginald, thanks for sharing your kind review. -Gregory
I have never had my account show properly in the app but I think that is more likely due to general gfiber issues....
Developer reply
Hi Liz, apologies for the negative experience with gFiber. Please message us with your service address at gfibercs@gfiber.com, and we'll work to make this right. -Gregory
They manipulate the speed of the internet fiber. It gets slower as time moves on. I asked for support, and speed tests but they say it's running fine. They lie. When I first purchased my plan it ran with no buffering, it ran fine, now it's constantly slow, buffering won't load streaming services, yet they say it's running as it should be. I think they could be playing some kind of con or fraud.
Developer reply
Hi there, we are sorry to hear of the issues with your internet service. Please reach out to us at gfibercs@gfiber.com and we'll be more than happy to take a look into this with you. -Lee
this app is completely useless it took me 10 minutes to find out nothing I had to repopulate everything because Google can't even use its own app to auto-populate from its own Google memory in my phone and then the people I chatted to were no help at all and I will never use the app again I will have to call someone and talk to somebody because this was mind numbing
Developer reply
Hi James, thank you for your feedback and I'm sorry for the trouble there. If you'd like to provide further feedback, send it our way at gfibercs@gfiber.com along with your device make/model/version and your gFiber app version. -Clay
From 218 saved reviews since 6 Jun 2020, all countries.
Share of the 122 negative reviews that mention it
“When I finally do get in, I can't restart the Fiber box or modify my network settings because the app just sits there working harder at looking like it's wor…”
“APP IS BROKEN!!!!”
“But try playing a game of FIFA 23 on the PS5 and it will disconnect you before the games are over, or it will just be laggy to the point where it's almost im…”
“I constantly have to sign in whenever I do anything, and half the time, I can't verify I'd done so because the confirmation methods never go through.”
“Device level controls are hidden and bare bones.”
“You got my money, Google.”
Share of the 81 positive reviews that mention it
“Love it!”
“Think Spectrum or AT&T would have been that timely, or even given a damn?”
“Easy to use.”
A drop after an update usually means the update broke something.