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App shutting down when trying to access Rewards, I have tried everything suggested including reinstalling App. Other than this everything else is good since moving from Halifax App. Please help
Developer reply
Hi Malcolm, sorry to hear you're having login issues. Please try uninstalling and reinstalling the app, and then log in again. If the issue persists, call our helpdesk on 0345 606 6529 or (+44) 1733 232030 if outside the UK (8am-6pm, Mon-Sun). To make a complaint: http://spr.ly/61223BHsM1x Thanks Roopraj
glitches
Developer reply
Hi. Thanks for your feedback. I’m sorry to hear you’re experiencing glitches with the app. I understand how frustrating this can be. If you’d like to raise your concerns formally, you can make a formal complaint here: http://spr.ly/61226BHsJ50 Thanks Dhanraj
quick secure & easily done
Developer reply
Hi Christopher. Thanks for your feedback. I'm delighted to hear you're finding our app quick, secure and easy to use. We appreciate you taking the time to share your experience with us. Thanks for your 5-star rating! Thanks Dhanraj
This is a very helpful bank with happy and helpful staff... My branch is clean with various zones for fast and safe inside banking. Where's my payment for a good customer £100 ??🤪🤗🖖
Developer reply
Hi Philip, Thank you for your wonderful feedback and for giving our service a 5-star rating. We truly appreciate your support! Thanks, Saurabh
It's very secure and fast banking app
Developer reply
Hi Aminul, I'm glad to hear you find the app secure and quick to use. I appreciate you taking the time to share your experience and for the 5-star rating. Thanks Roopraj
Since the last update the app closes whenever I try to open Rewards. I've tried clearing cache, reinstalling the app, etc but it still crashes. There's no rewards section on the website as far as I can find so I guess I just get none of the benefits with my Halifax credit card till it's fixed.
Developer reply
Hi. Thanks for your feedback. I’m sorry to hear the app keeps crashing when you try to access Rewards, even after clearing the cache and reinstalling the app. If you’d like to raise your concerns formally, you can make a formal complaint here: http://spr.ly/61224BHS7Ke Thanks Dhanraj
best one
Developer reply
Hi Usama, I appreciate you taking the time to share your experience and for the 5-star rating. Thanks Roopraj
Quick and easy
Developer reply
Hi John. Thanks for your feedback. I'm delighted to hear you're finding our app quick and easy to use. We appreciate you taking the time to share your experience with us. Thanks for your 5-star rating! Thanks Dhanraj
Switched from Halifax app as i was forced to do, now I no longer get Cashback rewards through Lloyds that i used to get through Halifax app. I Feel ripped off. other than that so far the app seems the same layout just a horrid colour. I prefer Halifax Blue. Havent used the app for anything yet though but ive heard its got many issues, so I may be switching to a different bank soon enough. Bring Back The Halifax App!!
Developer reply
Hi Liam, thank you for your feedback. I’m sorry you’re disappointed with the move from the Halifax app and the changes to your cashback rewards. If you need further support, please contact us here: http://spr.ly/61227BHSSNf To make a complaint: http://spr.ly/61221BHSSNh Thanks Kaif
Amazing
Developer reply
Hi, thank you for your feedback. I'm really pleased to hear you’re enjoying the app, and I appreciate your 5-star review. Thanks Kaif
From 495 saved reviews since 14 Jan 2025, all countries.
Share of the 198 negative reviews that mention it
“Since the redesign of the app, it is not easy to get statements downloaded for savings account.”
“Now I can't even make a bank transfer because it gets stuck while checking the other person's bank details.”
“Login credentials are fine because I can log into online banking.”
“like if someone stole your cards details to still your magazine subscription, they shall not pass 🧙🏼♀️”
“Looks like its had an update and a new streamlined UI.”
“My accounts show up fine, but half the places I click I see a loading screen for a few seconds then get an "It looks like something's gone wrong" message.”
Share of the 272 positive reviews that mention it
“Easy to use, all routine activities easily accessible and usable.”
“I love it”
“Found the new colour a bit flat, just getting used to it.”
“Just that sometimes there are technical challenges but that often get resolved quickly”
“really easy to set up you get support if youre a teenager and its everything is free”
A drop after an update usually means the update broke something.