CompareOpen in Google Playi used to happy and satisfied with Happy Fresh. but already two month in a row and now i got delayed order and pushed to change my schedule to next day due the happy fresh team can not keep up my order witnin today sooo disappointed wtih happy fresh apps hope they will improve soon and become trusted apps again
Orders were 24 hours late and one was still not picked the next morning so we cancelled it. ridiculous.
Can't use the app to order anymore.. everytime I tried choosing the delivery time, nothing shows up and I can't purchase the items without setting the time.. pls fix it and I'll give it a 5 star
Developer reply
Hi, we’re sorry for the inconvenience 🙏 Our team is working to improve app stability and performance for a smoother experience. You can also reach our support team through the Help Center in the app when facing an issue with an ongoing order or app.
barcode of good doesn't represent real quantity of product
service mulai tidak bagus
Developer reply
Hai Kak, mohon maaf atas pengalaman kurang berkenan 🙏 Kami terus melakukan perbaikan layanan. Kakak juga dapat menghubungi tim kami melalui Help Center di aplikasi apabila menghadapi kendala pada pesanan yang masih diproses.
scam
salah satu alasan melakukan pembelian online adalah efisiensi waktu. sayangnya, pengiriman sering terlambat dari komitmen, dan respon yg diberikan LAMA.. maybe you need improve your service quality..
Developer reply
Hai Kak, mohon maaf atas kendala pada pesanan Kakak, terutama terkait keterlambatan proses 🙏 Hal ini tentu bukan standar layanan yang kami harapkan. Jika mengalami kendala saat pesanan masih berlangsung, Kakak juga dapat menghubungi tim kami melalui Help Center di aplikasi.
pembelian pertama, tapi cukup mengecewakan... karena antara ketersediaan stock di app dan di marketnya berbeda... (di app tersedia, sedangkan di market BANYAK yang kosong) pengganti barang juga tidak ada, bahkan yang harusnya dapat diskon minyak jadi tidak ada...
Developer reply
Hai Kak, mohon maaf atas ketidaknyamanan yang Kakak alami 🙏 Kami terus meningkatkan akurasi dan pembaruan stok bersama supermarket rekanan kami. Kakak juga dapat menghubungi tim kami melalui Help Center di aplikasi apabila menghadapi kendala pada pesanan yang masih diproses.
very helpful apps....
Developer reply
Hi, thank you for your 5-star review! ⭐ We're delighted to hear that you enjoy shopping with us and find our service practical and fast. Your support means a lot to us. We look forward to serving you again soon! 😊
Ketersediaan produk tidak akurat dan proses refund lama, banyak produk yang out of stock dituliskan tersedia, lalu diorder dan diinfokan oleh shopper produk kosong sehingga ada biaya yang di refund.
Developer reply
Hai Kak, mohon maaf atas ketidaknyamanan yang Kakak alami 🙏 Kami terus meningkatkan akurasi dan pembaruan stok bersama supermarket rekanan kami. Kakak juga dapat menghubungi tim kami melalui Help Center di aplikasi apabila menghadapi kendala pada pesanan yang masih diproses.
From 247 saved reviews since 11 Nov 2018, all countries.
Share of the 129 negative reviews that mention it
“You've already worked with grab but the application in grab still have a lot of things to repair, too many bugs and error.”
“Also, delivery fee is more expensive and keep increasing every time I open the app.”
“Happy Fresh needs a verification code to log in but they do not actually send a code to WhatsApp or email so can't log in”
“I cant find the "edit order" button.”
“Rider: Rudely harassed me to make payment (again) and said I would not get my groceries otherwise, when the system was having issues and my online payment ma…”
“Customer service was slow.”
Share of the 101 positive reviews that mention it
“Easy to use interface.”
“Edit in 2020: I think the customer service should respond faster about the missing items.”
“Though after I've made payment there was window popped out advising me a whole list of items which I've paid were "out of stock" whereby I've opted for alter…”
“Hopefully there's more discount voucher like 'free delivery' in future”
A drop after an update usually means the update broke something.