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Went into the Crosby branch today and was helped by Emily. She was so helpful and informed, I felt so at ease. She got us the best deal and I can relax now! Thank you Emily.
the staff at St Helens branch are brilliant always friendly, helpful, we wouldn't travel with any other travel agent's. thank you 😊
Booking was booked through hays Westbourne and everything has gone smoothly so far.
Great service and very helpful,would recommend any day
Great service
Brilliant service from your newest member of staff
Annalie was excellent! As we're everyone I spoke to. Great customer service. Answered all my questions - no issues!
The best travel agent around. were with them when they were Bath Travel before becoming Hays.
booked through Nicola Drake nothing was too much trouble we will use Nicola again 😀
friendly staff, accessible for any help or advice.
From 182 saved reviews since 15 Jan 2025, all countries.
Share of the 30 negative reviews that mention it
“keeps crashing and loosing bookings and when returning says holiday unavailable 🤔”
“Doesn't load half the time, slow and clunky.”
“I keep getting the message my details can't be verified, even tried setting a new account but when I do that I get the message my email address is already in…”
“If you have your navigation bar on android set to buttons, you can scroll down to December when adding your date of birth as you press one of the android but…”
“money doesn't update , 18 months ive been paying a holiday off and last 2 months the balance doesn't update really annoying phones twice and they can't do an…”
“App is extremely difficult to use, very slow and now we've paid for our holiday we've earned some ridiculous badge that I cant get past to check the details …”
Share of the 148 positive reviews that mention it
“The APP is really good to use too and very straightforward.”
“She got us the best deal and I can relax now!”
“We give Ellie our dates and explained we live Gran Canaria but were thinking of trying a new resort, and she showed us several hotels, and on each one went i…”
“normally love this app, used it on my last holiday May 2025, now ive booked another holiday app takes ages to load booking, cant search for holidays, not sur…”
A drop after an update usually means the update broke something.