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Very inflexible. I had to go out of town suddenly, and they REFUSED to reschedule my delivery, despite the fact it hadn't shipped yet. There are other meal delivery services, I recommend against this one.
literally missing two main ingredients out of three meals this is the final straw with this company just not worth it.
Developer reply
Hi John! We are so sorry to hear that you were missing two main ingredients from your meals. We completely understand your frustration, as this is definitely not the experience we want you to have. If you need any further assistance, please feel free to reach out to us directly so we can help you right away.
A "glitch" meant my box was apparently stated as shipped but never put together or sent, but no communication received, so left me without meals and needing to do an emergency shop. Also the app is trash, you cannot see what you are typing to an agent, as the keyboard hides the message box.
signed up a promo offer that promised a discount for the first 4 weeks. week 1 was ok but week 2 (with no premium additions or changes made) was twice the price with no explanation. delivery was frustrating as it said I need to be there as I had selected the "no ice option" I checked everything again and no such option exists. when it came the food looked fine, but once made it was very small portions. it was supposed to be sized for 3 but was more like 2 small meals. feels scammy. cancelled
Developer reply
We are truly sorry to hear about your experience and completely understand your frustration. Please know that this is not the service we strive to provide. We want to make things right for you. If you still have any unresolved concerns, please reach out to so we can address this immediately.
why is there not a single option to cancel the subscription
Developer reply
We're sorry to hear you're looking to leave! You can cancel or pause your subscription directly in the app by going to Account Settings > Plan Settings, scrolling to the bottom, and selecting Cancel Subscription. If you need help with this process, please DM us and we'd be happy to assist.
They took my money without providing a single service. I never even started or used the service at all. There is absolutely no reason I should have been charged for something I never received.
my app won't load properly. my daughter has access and can select meals. mine doesn't show anything.
Developer reply
We are so sorry to hear about the issues you had and we want to make this up to you. Please DM us with your account information. We look forward to hearing back from you so we can help make this right.
horrible. got dinner for two and it fed 1.2 people. went to cancel. to late. they charged me. dinners arrive. all look like one portion, not two. averaged at $28/meal in that case. and the five dinners that came wernt what we ordered anyway. what the actual F. I want my money back at this point.
Developer reply
Hello. We strive to ensure that all our products meet the highest standards. We understand how frustrating it can be to receive ingredients or meals that you are not able to enjoy and we sincerely apologize for the inconvenience. Please send us a private message so we can learn more about your experience and assist you further.
A lot to earn for an old lady in my mid 80s. IT is not my favourite media.
Developer reply
We understand that navigating the technology can sometimes be overwhelming, and we truly appreciate you taking the time to share your feedback with us. If you ever need assistance with selecting your meals or navigating the app, please don't hesitate to reach out to our team. We are always here and happy to help!
You are not sending enough food. 1 carrot for a 2 person serving?! And you just raised your prices? Not in this economy!
1 people found this helpful
Developer reply
Hi Jose, we completely understand your frustration. Getting the right value and portion size matters now more than ever. Please reach out to our Customer Care team so we can provide a resolution for this order. We appreciate your feedback and hope to make it up to you!
From 242 saved reviews since 3 Oct 2018, all countries.
Share of the 165 negative reviews that mention it
“You want to just cancel but in order to get your money back you have to pay for another box.”
“Customer support will draw circles saying it's your own fault for not keeping track of it and they cannot do anything with the box (even though it hasn't bee…”
“I can't stay logged in and when I try to log in with my username and password it says there is an error.”
“The meals were pretty good and if you're looking for portion control, it's really good for that.”
“Nearly impossible to cancel your subscription.”
“It keeps signing me out and gets errors on the regular and is incredibly slow.”
Share of the 42 positive reviews that mention it
“So far, we've enjoyed most of the meals.”
“The app is nicely laid out, pretty, and easy to use.”
“The price is fair as well.”
“takes the thinking out of what's for dinner.”
A drop after an update usually means the update broke something.