★★★★★Gabi Vranceanuv5.19.09 Oct 2026
great customer service from Harsh at Wembley. recommend to all. thankful for my new Mercedes
CompareOpen in Google PlaySimilar apps
Compare all
★★★★★Yilmazv5.18.11 Oct 2026
CompareOpen in Google Playgreat customer service from Harsh at Wembley. recommend to all. thankful for my new Mercedes
Booked a PCO weekly rental with Hertz and paid a £150 deposit but never got a car because of the registration phase as your account has to be validated. I did not receive any emails from Hertz not even to confirm my booking. I uploaded my documents and filled out the insurance form multiple times but there was no change. There is no UK customer service telephone number you have to email or use live chat. To summarise my experience it has felt like a SCAM and I have asked for a refund.
1 people found this helpful
Good service,and relieble rental .
this app is very bad..and also the company is horrible..they have very bad stuff 😐
I definitely don't recommend them! Their team inspected my car and said everything was fine, but then three weeks later, they blamed me for someone else's mistake. That's really bad service.
I have to say this is the worst company I've ever dealt with! I don't even know where to start from. It is an understatement to say that their customer service is bad! I think the correct statement should be that they have absolutely no customer service department, because I have sent at least 3 emails to their customer service department since I took a car from them. I never even got an acknowledgement of receipt of email, not to talk of response!
4 people found this helpful
rubbish, went in feltham for 9 am rent to buy appointment, Just for them to say no one there for rent to buy.
Excellent service from Pav Thank you!
Happy with the service and the car. Will rent again next time
Terrible booking experience. Resets on payment steps. Laggy calendar and data flow
From 39 saved reviews since 23 Apr 2022, all countries.
Share of the 28 negative reviews that mention it
“The app has problems it crashes and you can't do the initial renatla process start up.”
“I had all kinds of problems trying to sign into the app, getting different verification messages and my account under review for over a week.”
“They have taken a weeks worth of money after I returned the car.”
“Laggy calendar and data flow”
“Not only that it keeps me logged off by itself all the time, but Hertz's idiotical virtual key not working without internet.”
Share of the 10 positive reviews that mention it
“Great and simple interface”